Project manager, business analyst and process engineer for $1.1B office furniture manufacturer that was migrating its 16 year old IT infrastructure to Oracle R12 financials, order management and supply chain footprint.• Led deployment of Oracle-to-JDEdwards EDI interface between two Knoll divisions, including new business process training. Executed all non-technical aspects of the project, including gap analysis; ‘As Is’ and ‘To Be’ process flows; business requirements; test scenarios and execution; creation of all training materials and classroom coordination.• Managed $750K project to modernize website used by 200 dealerships to deposit $800M of Knoll’s orders. Provided project management discipline to website team. Created project schedule; interviewed internal and external customers to negotiate business requirements; reviewed and processed vendor contracts; authored test scripts; and managed risks, issues, actions and status reporting.• Organized production cutover for Oracle finance and procurement module, coordinating data migration and system stand-up tasks for 80 Knoll associates and contractors. Led multiple test and production implementation cycles, incorporating lessons learned into subsequent plans. Managed closure of internal audit findings.

Executed program to decommission legacy Oracle applications through nine concurrent projects. Managed BA and two developers as well as requirements and test lead.• Performed gap analysis; negotiated scope; documented business, functional and data migration requirements; acquired management approvals; wrote test plans and test cases; and performed system test for all projects.• Authored SOWs and managed vendor and internal approvals.• Produced weekly reports, bi-weekly presentations and PowerSteering dashboards and metrics.

Partnered with internal business customers in Post-sales, Service and Quality to understand business strategies and provide IT solutions to achieve them. Supervised contractors and staff to ensure Quality systems were functional, directed resources to resolve issues, and negotiated enhancements between teams and by priority according to available resources. Worked directly with customers to understand and document requirements. Provided quality assurance on requirements, high level designs, test cases, and implementation plans. Supported TL9000 metric reporting. Applications included OBIEE 11g, home-grown data warehouses, Informatica, .NET applications and IFS Metrix.* Led project to merge supply chain serialization and warranty processes and tools across two ARRIS divisions using PeopleSoft, HighJump and Oracle 11i. Documented “as is” processes and “to be” process flows, tracked progress of development teams and coordinated customer acceptance of new processes and system functions.* Managed customer requirements for multiple, simultaneous projects to move applications and hardware into ARRIS from Motorola Mobility. Coordinated three business analysts and 11 developers across eight custom and commercial applications (OBIEE, Informatica, .NET, Oracle databases, PL/SQL scripts).* Managed iterative software projects to product and customer mapping from supply chain systems to OBIEE repair quality dashboard. Championed customer-developer work sessions for rapid changes to .NET GUI and OBIEE reports, delivering incremental capabilities in weeks over big-bang months.

Point of contact for customer service staff to support order taking, tracking and shipping using Oracle Order Entry, Inventory, and other modules. Interviewed customers, documented requirements, collaborated with development team, created and executed test cases and managed all projects.* Analyzed customer help desk tickets for order entry, pick release and shipping processes, managing 225 tickets annually. Clarified customer requirements, documented process flows, collaborated with developers and prioritized backlog.* IT project manager for transitioning shipping operations between distribution centers, saving $195k annually. Deployed on-time and on-budget.* Assigned special project to migrate and train 6000 users from MS Outlook and Office to Google Mail and Drive applications. Recruited Google Guide volunteers to serve as local support, hosted training and information events to overcome resistance to change.

Key member of team that designed and then continuously improved CMMI-based, SOx-compliant project management and application build processes. * Streamlined project-related processes, saving $275k in opportunity costs.* Deployed IT portfolio and project management application to 1800 IT staff worldwide, despite volatile resource availability. Achieved by right-sizing scope, effective use of sponsors and comprehensive communications to overcome resistance. Managed all requirements and related change control.* Developed and documented IT’s requirements, technical solution and testing SOPs, creating common development process for fragmented IT organizations. Led training to 1800 IT staff worldwide.

Lead analyst for part classification and product data management systems, mentoring and supervising staff on project management, requirements, testing and training.* Lead analyst for configure-to-order product solution, reducing cycle time across multiple systems from 2 weeks to 15 minutes. Performed business process mapping, gap analysis and requirements definition and management; developed test plans and coordinated system and customer acceptance testing; created training materials and conducted all end user training.* Lead analyst for migrating Taiwan factory from paper-based to electronic configuration management system. Worked independently with internal customers to map “as is” process, perform gap analysis and document requirements; developed training materials, instructed site trainers and provided onsite support.

Trained Microsoft Office and Lotus applications onsite at customer facilities, specializing in Microsoft Project

Managed student staff, help desk, game room, office spaces in Student Center. Responsible for student leadership programming for all non-Greek student groups. Responsible for $300k budget, contracts, and vending services.