- Managed 24/7 service desks, using organizational skills to handle key and package distribution, and complete various administrative tasks.- Acted as the primary point of contact for students, faculty, staff, and visitors, providing support, resources, and emergency assistance.- Utilized communication and problem-solving skills to address and resolve issues, ensuring a safe and supportive environment for the community.

- Mentored over 60 students in Swift programming, utilizing Swift and SwiftUI to address technical challenges and achieve learning objectives.- Assisted students in developing app prototypes by providing hands-on guidance and feedback- Enabled students to successfully overcome coding hurdles and enhance their project outcomes through personalized support.