Benjamin Arce Email & Phone Number

Elizabethtown, Pennsylvania

Responsible for helping maintain accurate inventory levels and support the packing department with the customer order and recycle counting. • Ability to work independently.• Worked at a rapid pace to meet tight deadlines• Properly handle incorrect or extra pieces. • Computer, Microsoft Office, WM and RF scanner skills

Lancaster, Pennsylvania Area

• Assist as needed in time sheet corrections with the HR Systems. • Proactively monitor the HR Systems email inbox and respond to employees' questions in a timely manner.• Review and ensure monthly audit reports for accuracy. Also, search for missing documents and organize all documents with the corresponding reports for conducting the audit.• Provide customer service in resolving or directing the person to the appropriate department or person who is able to resolve the issue.

Greater Philadelphia Area

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. • Assisted on configuration of Windows XP/7 and Windows Server 2003 SP2/2008 R2. • Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. • Trained employees on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Malvern Pa

Implemented of all new servers required for hosting Soarian customers. Supported Soarian hardware, OS, and third party products. Performed change management and implementation of service packs, fixes, patches, and releases for Soarian environments. Oversaw Storage, Backup and Recovery for Soarian environments. Administered security implementation for all Soarian environments including creating and permission user accounts. Conducted performance monitoring and problem resolution of Soarian environment.• Administered over 100 VMware virtual guests, using Virtual Center. Maintained software currency on these servers, and performed regular Microsoft Security Patching and third party software patching.Worked closely with VMWare in-house team on host management, guest creation, cloning, and other VMWare functions.• Diagnose, troubleshoot, and resolve hardware, software,or other network and system problems, and replace defective components when necessary.• Created iLab for application testing,necessary to achieve quality and financial objectives moving forward.• Worked with Development group to define and improve procedures used to upgrade Soarian applications.Collaborated with research and development team to advance script to deploy silent install across multiple customers which allowed install to run concurrently resulting in reduced downtime during upgrade. • Improved Cloud customer satisfaction. Focused on applying software to increase customer satisfaction and decrease computer downtime during working hours. • Supported Bangalore resources using RIM (Remote Infrastructure Management) through demonstrable training, training materials and support of incoming team members. Successfully completed migration from w2k3 to w2k8, saving $500,000+.Project was completed to eliminate stand-alone server to farm server. • Participated in disaster recovery exercise for Soarian Scheduling.Applied changes and updated disaster recovery documentation.

Blue Bell, Pa

Analyzed local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Active Directory/Directory Services, NetIQ AppManager were integrated with Microsoft Operations Manager, HP Open View, Dell Open Manager, and many other server tools from various resource kits. Resolved interoperability problems to manage operations across all platforms including e-mail, files transfer, multimedia, and teleconferencing.• Provided imaginative, thorough and practical solutions to a wide range of difficult technical issues, contributing to the completion of several projects, consistent with organizational objectives. • Worked with other Managed Service Center groups including second level server management, third level server management, and network management to resolve server related problems. • Performed basic user account management, including new account creation, disabling existing accounts, and performing changes to user accounts as authorized.

King Of Prussia, Pa

Centralized regional managing and monitoring of over 200 servers in 4 data centers using NetIQ AppManager, Cabletron Spectrum, Compaq Insight Manager and Enlighten for UNIX.• Provided Tier 3 support for network/OS/application related issues to over 1000+ node multi-domain environments consisting of Internet, e-mail, file and print, database, DHCP, DNS, and WINS services.• Managed, monitored, and troubleshot daily backups to ensure data and disaster recovery using Veritas Netbackup 3.4.• Performed Compaq server builds, file system permissions, system optimization, upgrades and repairs.• Managed the Cisco SecureID environment for secure dial up access to the network. Added/removed/reset users and tokens as required and maintained the database. Included providing access to engineering users in the Northeast region.

Associate In Specialized Business Degree, Computer Systems Specialist, Business/Commerce, General

Mis Network Administrator Program