Benjamin Arce Email & Phone Number

Elizabethtown, Pennsylvania

• Responsible for helping maintain accurate inventory levels and support the packing department with the customer order and recycle counting.
• Ability to work independently.
• Worked at a rapid pace to meet tight deadlines
• Properly handle incorrect or extra pieces.
• Computer, Microsoft Office, WM and RF scanner skills

Lancaster, Pennsylvania Area

• Assist as needed in time sheet corrections with the HR Systems.
• Proactively monitor the HR Systems email inbox and respond to employees' questions in a timely manner.
• Review and ensure monthly audit reports for accuracy. Also, search for missing documents and organize all documents with the corresponding reports for conducting the audit.
• Provide customer service in resolving or directing the person to the appropriate department or person who is able to resolve the issue.

Greater Philadelphia Area

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Assisted on configuration of Windows XP/7 and Windows Server 2003 SP2/2008 R2.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Trained employees on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Malvern Pa

• Implemented of all new servers required for hosting Soarian customers. Supported Soarian hardware, OS, and third party products. Performed change management and implementation of service packs, fixes, patches, and.
• Administered over 100 VMware virtual guests, using Virtual Center. Maintained software currency on these servers, and performed regular Microsoft Security Patching and third party software patching.Worked closely with.
• Diagnose, troubleshoot, and resolve hardware, software,or other network and system problems, and replace defective components when necessary.
• Created iLab for application testing,necessary to achieve quality and financial objectives moving forward.
• Worked with Development group to define and improve procedures used to upgrade Soarian applications.Collaborated with research and development team to advance script to deploy silent install across multiple customers.
• Improved Cloud customer satisfaction. Focused on applying software to increase customer satisfaction and decrease computer downtime during working hours.

Blue Bell, PA

• Analyzed local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other.
• Provided imaginative, thorough and practical solutions to a wide range of difficult technical issues, contributing to the completion of several projects, consistent with organizational objectives.
• Worked with other Managed Service Center groups including second level server management, third level server management, and network management to resolve server related problems.
• Performed basic user account management, including new account creation, disabling existing accounts, and performing changes to user accounts as authorized.

King Of Prussia, PA

• Centralized regional managing and monitoring of over 200 servers in 4 data centers using NetIQ AppManager, Cabletron Spectrum, Compaq Insight Manager and Enlighten for UNIX.
• Provided Tier 3 support for network/OS/application related issues to over 1000+ node multi-domain environments consisting of Internet, e-mail, file and print, database, DHCP, DNS, and WINS services.
• Managed, monitored, and troubleshot daily backups to ensure data and disaster recovery using Veritas Netbackup 3.4.
• Performed Compaq server builds, file system permissions, system optimization, upgrades and repairs.
• Managed the Cisco SecureID environment for secure dial up access to the network. Added/removed/reset users and tokens as required and maintained the database. Included providing access to engineering users in the.

Associate In Specialized Business Degree, Computer Systems Specialist, Business/Commerce, General

Mis Network Administrator Program