Operational Excellence Lead/ Project Manager
8811 Grow Dr. Pensacola Fl. 32514
Developed Operational processes that streamlined Kit building operations resulting in a 30% daily increase of planned production.•Work directly with the Project Manager, sales team and customer to execute the needs of the customer and their assigned sites.•Lead MSD teams in building to site requirements/tracker•Awarded Best in Class for process Improvement. Model for all MSD accounts.•Handle multiple customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.•Analyze, plan, track and control internationally sourced materials to ensure timely delivery.•Coordinate with vendors, customers and sales teams on price, procure / place orders, handle claims and returned goods and manage assigned account.•Process multifaceted orders by quoting product prices, delivery specifications, payment terms and by offering substitute products where appropriate.•Process product quotations and provided continuous follow up throughout the completion of the customers purchasing cycle•Lead both the Kanban program and the MSD program.•Responsible for Bi-weekly Audits of Kits and Kit Processes. •VMI Team for General Electric Kanban set up. •Ensure that all procedures and processes for vendor management and customer service are followed.•Recording all data for orders and shipments, resolving any discrepancies or issues.•Monitory inventory and order history, responding efficiently to any PO requests per customer.•Established the IOC (Items of Concern) Report. This Proactive Report helps capture any potential outages on Plant floor and helps identify ownership.