Benjamin Asper Email & Phone Number

Sandy, Utah, Us

Sandy, Utah, Us

Sandy, Utah, Us

Licensed Healthcare Agent: August 2015 - May 2016 As an agent on the phones, I was one of the top sellers in the company for the 2015 Annual Enrollment Period selling Medicare plans. Recruiting Agent: May 2016 - July 2016I worked to recruit new hires in preparation for the upcoming 2016 AEP. I did this through personal networking and public events in colleges, workforce services, and even appeared on a radio interview on FM 100.3.Employee Success Program Supervisor: August 2016 - February 2017Supervised the post-training "nesting" program where new agents are tested on call-handling skills and complete compliance modules.During my time in ESP, I created written processes and tools which are now being used across the country.At any given time, I was in charge of 25-50 agents.Client Relations and Operations Manager: February 2017 - PresentBecause of my work in ESP and the assistance I offer to Operations on a regular basis, I was given a hybrid position as both a Client Relations Manager and an Operations Manager.As a Client Manager, I am in charge of communication between Connexion Point and the client to ensure that expectations are met, communication is clear, and projects are completed in a timely manner.I launch campaigns and maintain current campaign, tackling any issue and routing communication to the proper department if need be.I generate reports, run conference calls, send emails, and am the main point of contact when my client contacts visit the sites.During campaign build, I also am tasked with writing Statements of Work (SOWs) if new contracts need to be included.I also generate project plans and work to keep all lines of business on track to completion within a reasonable time frame via spreadsheets and our ticketing system, of which I am the administrator. As an Operations Manager, I work to build sales and help to manage the six sites we have across the country at an administrative level.

Perform management functions including but not limited to: deposit preparation, crew management, ordering, customer complaints, machine malfunctions, interviewing/hiring, inventory, public relations, sales building, etc.Maintain a well-functioning and clean facility at all times to provide the best customer service possible.Manage store finances through payroll budgeting, paying bills, cash handling, setting budgets, producing financial reports using a variety of programs including but not limited to excel, word, and powerpoint, analyzing finances and adjusting budgets accordingly.Lead Manager: September 2013 – December 2013Assistant Manager: December 2013 –April 2014General Manager April 2014 – July 2015

Salt Lake City, Ut, Us

Caption/relay calls for deaf or hard of hearing customers.Provide telephone customer service to hearing customers trying to contact hard of hearing individuals.Clearly dictate and communicate the conversation while listening to the speaker simultaneously.

Provide in-person customer service and handle all facets of managing a fast-paced food service environment.Create monthly shift schedules and manage other employees by handling any concerns or issues that may arise.Count the cash drawer at the end of the day, prepare deposits, balance change safe, and take money for exchange at the bank.Count and stock inventory and make lists for needed products for the upcoming week

Maintain the cleanliness and working condition of Copper Hills Elementary.Lock the building and perform a security check at the end of every workday.Work in a team environment to deep-clean the facility on a yearly basis and assist other faculty members with any and all requested tasks.

Associate’S Degree, General Education

High School, General Education