Benjamin Au Email & Phone Number

Hong Kong

• Contribute to sales plans for the brand, implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets
• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
• Oversee the implementation of customer service standards in the units, and ensure customer satisfaction and efficient handling of complaints
• Set up the Human Resource Structure of Fresh Trade Limited, including headcount for each department for the office, annual package and career path within the Retail Department in Hong Kong District.
• Conduct regular store visits to review operational standards and monitor quality of customer service
• Observe the standards and provide feedback to store managers to take appropriate action at store level

Hong Kong

• Lead store teams to achieve sales objectives & standards by setting individual & team sales goal
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Manage inventory in optimum level and stockroom tidiness
• Assistance in preparation and organization of Marketing Events, such as Whiskey Tasting, Photo Shootings, Queen’s Birthday Celebration Afternoon Tea
• Responsible for staff training on sales skills and knowledge of Leather, Furniture and Antiques
• Responsible for Daily Gallery Sales Reports and money management

Greater Los Angeles Area

• Promoted for weekly events (concerts, movies, parties) and performed logistics of guest list, VIP and at the door customers
• Fulfilled requests of special event arrangements, answer inquiries and ensure complete customer satisfaction
• Handled publicity, invitations, mailing lists of guests through online social networks and event listing sites
• Maintained close relationships with vendors and clients.

Greater Los Angeles Area

• Lead store teams to achieve sales objectives & standards by setting individual & team sales goal
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Manage inventory in optimum level and stockroom tidiness
• Responsible for hiring, training, supervising and motivating staff to provide good customer service

Greater Los Angeles Area

• Assisted Dr. Thad Eckman in gathering information and analyzing data to evaluate a treatment component of the Dual Diagnosis Program.
• Observed social and independent living skills groups for substance abusing psychotic veterans, participating in psycho-education groups (Substance Abuse Management Model, Medication Management, Symptom Management and.
• Documented paperwork’s (e.g., case management, budget management, mental status exam).
• Utilized clinical interviewing skills and interacted with as many as 110 psychiatric patients representing a variety of diagnoses (Schizophrenia, schizoaffective disorder, bipolar disorder, organic brain disease.
• Performed literature reviews on Dr. Eckman’s research studies.