Benjamin Aumis Email & Phone Number

Lisbon, Portugal

Lisbonne, Portugal

Provide the client with SLA and metrics reporting on team performanceActions plans for any areas of riskContinuous improvement strategies and ideasRick and issue managementEscalation and support Team FocusedResource management and schedulingPerformance management career counselling, coaching, performance development, 1 1s, mentoringSupport team to achieve results with the highest possible standard of quality and deliveryCoordinate coverage across languages and processes.

Lisbonne, Portugal

Troubleshoot, diagnose and solve problems for LCS clients.Follow guidelines, communicate and work closely with Expert Google teams to tailor the solution to the customer.Certified support for : Google Ads / Google Analytics / Google Merchant CenterKnowledge in : Databases, HTML&CSS, Data Structure, OOSEDaily responsibilities :- Providing multilingual product support to LCS clients worldwide, troubleshooting medium to hard technical issues on customers accounts.- Resolving customer issues in a timely manner via consultation, support, and education. Proactively communicating to clients on progress while anticipating possible technical issues and improvements on customers products. - Coaching newbies via shadowing sessions, reviewing their work before they can submit it.- Reviewing customer satisfaction through Quality deep dive in agents cases, analysing their cases management & workflow, providing agents with feedback on how to improve overall customer satisfaction and case handling.

Lisbonne, Portugal

Manage customer inquiries by phone, chat and email.Provide strategic advice and help solve a variety of technical issues.Working with Specialists, Google teams to tailor the solution to the customer.Supported Products: Google Ads / Google Analytics / Google Shopping / Google My Business / Google Merchant Center :- Providing product and tool support to SMB's based in EMEA to improve the overall experience and drive higher product adoption and spend- Identifying trends and solving problems facing multiple SMBS clients,- Working with business customers to identify their growth / marketing plans and give advice on how to drive results via their marketing campaigns, advertising solutions, consultation, support, and education,-Providing vital product insights and feedback on Google Ads products

Londres, Angleterre, Royaume-Uni

Taking care of a group of 5 people and ensure the smooth running of the service, in providing the tools and information they need. Setting up the shift depending on what will be needed during every concerned shift.Communicate the program of the day and pointing out the customer specialities.Make the smooth transition between the two shift of the day.

France - 92500 Rueil-Malmaison

Ensuring the sell and the stand set up to provide the best experience, and sell the adapted product depending on customer interest.

France - 92160 Antony

BookkeepingBank reconciliationEstablishment of a research tax credit.

France - 92 Boulogne Billancourt

Keeping and supervising the accountsEntering customer's bank detailExploring payslipsSetting up an accounting balance sheet

Licence, Economics

Dut Gestion Des Entreprises Et Des Administrations, Business/Managerial Economics