Benjamin Richter Email & Phone Number

• Communicated with senior management to understand business operations and the billing process, identifying potential improvements and automation opportunities within the OMNI system
• Conducted in-depth reviews of partner warehouse performance and finance operations, suggesting enhancements to streamline processes and reduce manual data entry
• Proposed integration of AI tools to enhance operational efficiency and strategic growth, and recommended the implementation of a CRM system to manage customer relationships effectively
• Collaborated on developing new features and documenting bugs for the OMNI system, ensuring continuous improvement in system functionalities

Waco, Texas, US

• Demonstrated strong initiative and problem-solving skills in resolving user networking issues, contributing to the efficiency of campus network services
• Engaged in the installation and maintenance of the university's enterprise network, ensuring reliable connectivity across campus
• Conducted wireless site surveys and assisted in fiber optics troubleshooting, enhancing the campus's technological infrastructure
• Provided excellent customer service by effectively communicating with clients to resolve issues and maintain high satisfaction levels

• Gained practical experience in the bail bonds industry, shadowing interviews and the management of significant high-profile cases, such as a $200,000 intoxicated manslaughter bond
• Collaborated closely with the CEO, gaining insights into executive decision-making and strategic business operations
• Attended court sessions to ensure client compliance with court dates, acquiring substantial courtroom exposure and understanding of legal proceedings
• Built valuable connections with top lawyers and judges, enhancing my legal knowledge and professional network

• May 2021 – August 2021 | May 2022 – August 2022
• Engaged in a multifaceted role under the guidance of the establishment's owner and manager, gaining comprehensive exposure to the operational aspects of the restaurant and marina business
• Contributed beyond typical waitstaff duties, assisting in various operational tasks to ensure smooth business operations
• Acted as a liaison between management and customers, ensuring a high-quality dining experience and addressing customer concerns promptly and effectively
• Utilized strong interpersonal skills to effectively communicate with guests, reflecting the establishment's commitment to excellence
• Supported the coordination of events and activities at the restaurant and marina, enhancing customer satisfaction and overall business performance

Houston, Texas, US

• November 2020 – January 2021 | June 2019 – August 2019
• Learned key systems and hardware functionalities, supporting the deployment of strategic research and development projects.
• Troubleshooted technology issues worldwide, both remotely and in-person, ensuring seamless operational performance.
• Mentored by and reported directly to the Director of System Services, gaining valuable insights into executive-level decision-making.
• Collaborated on the design and deployment of an interactive video wall of monitors capable of displaying real-time situational video, KPI data, and predictive anomalies for control centers in Houston and London.
• Installed remote training systems for new employee training during the COVID-19 pandemic, facilitating effective onboarding and continuous learning.

• Certified in the fulfillment process for Amazon vendor orders, ensuring accuracy and efficiency in order processing.
• Trained new hires in the use of the OMNI™ Warehouse Management System for tracking goods and fulfilling customer orders.
• Performed cycle-counts for the inventory of consumer goods, reconciling discrepancies to maintain accurate stock levels.
• Directed the fulfillment of orders from warehouse stocking locations to third-party delivery agents, ensuring timely delivery to customers.
• Developed a comprehensive understanding of warehouse operations and logistics, contributing to the overall efficiency and effectiveness of the fulfillment process.