•Communicated with senior management to understand business operations and the billing process, identifying potential improvements and automation opportunities within the OMNI system•Conducted in-depth reviews of partner warehouse performance and finance operations, suggesting enhancements to streamline processes and reduce manual data entry•Proposed integration of AI tools to enhance operational efficiency and strategic growth, and recommended the implementation of a CRM system to manage customer relationships effectively•Collaborated on developing new features and documenting bugs for the OMNI system, ensuring continuous improvement in system functionalities

•Demonstrated strong initiative and problem-solving skills in resolving user networking issues, contributing to the efficiency of campus network services•Engaged in the installation and maintenance of the university's enterprise network, ensuring reliable connectivity across campus•Conducted wireless site surveys and assisted in fiber optics troubleshooting, enhancing the campus's technological infrastructure•Provided excellent customer service by effectively communicating with clients to resolve issues and maintain high satisfaction levels

•Gained practical experience in the bail bonds industry, shadowing interviews and the management of significant high-profile cases, such as a $200,000 intoxicated manslaughter bond• Collaborated closely with the CEO, gaining insights into executive decision-making and strategic business operations• Attended court sessions to ensure client compliance with court dates, acquiring substantial courtroom exposure and understanding of legal proceedings• Built valuable connections with top lawyers and judges, enhancing my legal knowledge and professional network

May 2021 – August 2021 | May 2022 – August 2022•Engaged in a multifaceted role under the guidance of the establishment's owner and manager, gaining comprehensive exposure to the operational aspects of the restaurant and marina business•Contributed beyond typical waitstaff duties, assisting in various operational tasks to ensure smooth business operations•Acted as a liaison between management and customers, ensuring a high-quality dining experience and addressing customer concerns promptly and effectively•Utilized strong interpersonal skills to effectively communicate with guests, reflecting the establishment's commitment to excellence•Supported the coordination of events and activities at the restaurant and marina, enhancing customer satisfaction and overall business performance

November 2020 – January 2021 | June 2019 – August 2019•Learned key systems and hardware functionalities, supporting the deployment of strategic research and development projects.•Troubleshooted technology issues worldwide, both remotely and in-person, ensuring seamless operational performance.•Mentored by and reported directly to the Director of System Services, gaining valuable insights into executive-level decision-making.•Collaborated on the design and deployment of an interactive video wall of monitors capable of displaying real-time situational video, KPI data, and predictive anomalies for control centers in Houston and London.•Installed remote training systems for new employee training during the COVID-19 pandemic, facilitating effective onboarding and continuous learning.

•Certified in the fulfillment process for Amazon vendor orders, ensuring accuracy and efficiency in order processing.•Trained new hires in the use of the OMNI™ Warehouse Management System for tracking goods and fulfilling customer orders.•Performed cycle-counts for the inventory of consumer goods, reconciling discrepancies to maintain accurate stock levels.•Directed the fulfillment of orders from warehouse stocking locations to third-party delivery agents, ensuring timely delivery to customers.•Developed a comprehensive understanding of warehouse operations and logistics, contributing to the overall efficiency and effectiveness of the fulfillment process.