Benjamin Bacon Email & Phone Number

Asheville, Nc, Us

Scottsdale, Az, Us

Managed development of Transact Exchange, a platform to build integrations between Transact Payments and ERP AR systems including Banner, PeopleSoft, and Workday. Responsibilities included specifying, prioritizing and tracking features using Altassian Roadmaps (formerly Aha!). Performed bi-weekly reconciliation with development boards in Jira. Served as the primary contact for stakeholders and strategic partners building integrations. Authored and delivered numerous presentations and webinars on integration-related topics at annual educational technology industry events including Blackboard Spring Training, Transact 360, and Ellucian Live.

Boca Raton, Florida, Us

Conducted research, wrote analyses and specifications to support strategic initiatives for the Cashnet payment processing platform. Major projects included the redesign of a legacy checkout interface used by over 3,000 campus web stores. Other areas of focus included tokenization, ERP integration, and GDPR compliance.

Boca Raton, Florida, Us

Served as a Tier 2 Support Engineer for the Cashnet payment processing platform. Performed day-to-day casework as an escalation point for a busy technical support team. Worked with in-house and client IT to design and implement new integration features and functionality. Coded and deployed custom interface enhancements in an XML-based scripting language. Redesigned the Change Request process used to manage client-driven product enhancements.

New Haven, Connecticut, Us

Support HigherOne's SaaS products at over 400 colleges and universities in the United States.

Walldorf, Baden-Württemberg, De

Served as field deployment specialist for Netfira, an Australian startup promoting a B2B transaction middleware product. Made site visits to customers in California and Iowa to deploy software. Conducted remote deployments to sites in California, Iowa, Arizona and Idaho. Designed and built virtual server instances for hosted systems using VMWare, and authored components to integrate Netfira with Intuit QuickBooks Point-of-Sale using Microsoft Visual Basic.

Morristown, Nj, Us

Rebuilt the message server component of a million-line client/server application in 24/7 production use at eight marine terminals in California and Washington states. Authored Windows client app to interface to remote servers. Created tools to import 750,000 messages per day to a relational database for analysis and reporting. As acting Release Manager for ESC’s EDI application suite, resolved a 6-month backlog of postponed releases and implemented an upgraded deployment strategy within sixty days.

Worked on 3-person team to reverse engineer, implement and deploy a drop-in replacement for core Message Server component of 1-million-line client/server application. Migrated from Visual Basic 6 to C# (.NET 2.0) while preserving backward compatibility with dozens of legacy VB6 applications. Primary author of Windows user interface to remote server based on .NET Remoting, and of analytical tools to import message logs to a relational database for analysis and reporting.

Technical lead for conversion software development for the CADDIS Project, a statewide information system written for the California Department of Developmental Services. Deliverables included a 500-page detailed design specification of conversion processes, data mapping and transformations, written to California state government standards, maintained on an iterative six-week submission and review cycle for 14 months.

Macroeconomics, Political Science, French

Psychology, Philosophy, Communications