Benjamin Barry Email & Phone Number

Durham, United Kingdom

Durham, United Kingdom

I was involved in providing out of hours support to multiple contracts including NHS, Public Safety and ICO which requires security clearance. The out of hours support was providing best effort support across all accounts but most importantly required you to provide fast paced solutions and escalations to Major incidents. The role included the monitoring of multiple servers on Netcool which would typically include the monitoring of stopped services, nodes down, pings timed out and heart beat failures. Additional responsibilities included the monitoring of backups within Data Protector. Most backup issues would be resolved by restarting the backups or successfully confirming a mount request. The Role required you to be security cleared, be able to act in a high pressure environment under tight SLA deadlines.

Durham, United Kingdom

The IT support provided included creation of user accounts, changing permissions to distribution groups and adjusting shared network drives access within Active Directory. The tasks included file restores from servers, management of Citrix accounts and remote connections to terminal servers. Most faults were solved by remotely connecting with Remote Desktop Connection and PC Anywhere connect. The role required high level of problem solving and understanding of multiple applications.

I worked within a large IT department which provided network and general IT support to all Four Season employees. The IT department provided support to over six hundred sites across the UK. The daily problems which had to be resolved included network issues, Printer faults, User account permissions and hardware or software errors. Most faults would be resolved through remote access using VNC in a Citrix based environment.

Newcastle Upon Tyne, United Kingdom

The PSG team duties were to provide professional customer service and to determine the faults within the customer’s products. These faults would be determined through troubleshooting and then the products would be repaired over the phone or at the nearest repair centre.

Nebosh, Nebosh National Certificate In Occupational Health And Safety, Awarded With Credit

Modules included: NGC1 – Management of Health and Safety, NGC2 – Controlling Workplace Hazards & NGC3 – Health and Safety Practical.

Bachelor'S Degree, Bsc (Hons) Information & Communication Technologies, 2.1

Modules included: Emerging Technologies, ICT Service management, IT & Law, IT & People, Research Project on IPv6 Migration, Database.