Benjamin Basinger, Cfci Email & Phone Number

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

* Processes incidents described within the Bank’s Enterprise Fraud Governance Program.* Performs fraud alert reviews derived from alert and non-alert based sources, such as incident reports submitted by Bank employees.* Forms initial determinations regarding additional actions to be taken and acknowledges or escalates the fraud alert.* Follows fraud investigation policies and procedures.* Works with operations and front line employees to protect customer information and prevent loss.* Accurately documents fraud attempts and loss events in the appropriate system(s).* Provides support to the vendor model risk owner in the process of validating fraud model performance.* Advises management on fraud-related incidents.* Performs other tasks directed by management.* Regularly exercises discretion and judgment in the performance of essential job functions.* Maintains good punctuality and attendance to work.* Follows Bank policy, procedures and guidelines.* Assists other teams within Corporate Security and BSA Administration, as necessary.* Responsible with assisting in the training and development of new hires

Russellville, Arkansas, United States

* Responsible for all Teller Supervisor duties: serves as backup for the branch manager, ordering and maintaining cash for the branch, preparing weekly shipments, keeping branch within limits assigned to the branch, assigns work duties and work schedules to tellers, provides approval on other teller’s transactions, assists tellers in resolving service problems, complex inquiries and other customer issues, provides guidance to tellers relating to operational and auditing policies and procedures* Responsible for all teller duties: customer service, open and close the branch, processing all customer transactions, cash handling, daily paperwork, keeping assigned cash drawer balanced, opening and closing of accounts * Daily balance and customer deposits, weekly audit and resupply of in house ATM* Responsible for the training and development of new hires

Killeen/Temple, Texas Area

* Perform quality control on all Regulation E dispute cases* Conduct research, prepare materials and communicate effectively with individuals and groups* Participate in internal education sessions promoting compliance awareness* Prepare daily and monthly reporting* Verify accounting entries to ensure accuracy* Verify fee reversal calculations to ensure accuracy* Effectively communicate correction requests and follow up* Make other recommendations on training as needed

Killeen/Temple, Texas Area

* Research all fraudulent activity to determine a point of breach utilizing Acquire, IQ, DSS, Access and Excel* Review and input of breach notifications for breached ATM and/or debit cards to be closed and new ATM and/or debit cards reissued* Analysis and assessment of multiple daily reports* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions* Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action* Investigate and research accounts in question for possible fraudulent transactions* Contact account holders to verify identity and questionable transactions* Maintain and reissue ATM and/or debit cards* Update Pulse Prism and Safe Reporting systems* Train new employees on mitigation procedures* Employee of the Quarter 2nd quarter 2016* 2016 Impact Award recipient

Killeen/Temple, Texas Area

* Set up ACH profile in Core System, work with Corporate Online to set up profile on Corporate Online platform, and/or work with Core Support Services for Direct Transmission requests* Assist in processing high volume of ACH Processing requests within required deadlines. Serve as backup to individual team members* Assist Bankers in completing ACH Origination documentations, obtaining ACH activities, and gathering relevant data pertaining to the request* Work on ACH Origination annual reviews for all ACH Originators* Provide direct phone and email support for ACH Operations, using effective communication skills to assist bankers and internal customers* Research and resolve internal, banker and client requests for all ACH account inquiries* Work closely with ACH team members on projects, system issues and trainings* Exception processing within given timeframe and as per NACHA rules and regulations for the following functions: Deletes/Reversals, Risk, SEC Codes, Duplicate Files* Process manual returns accurately and timely as per NACHA rules and regulations* Provide excellent customer service using a professional approach when dealing with both internal and external customers

Killeen/Temple, Texas Area

* Daily analysis and assessment of return deposited items and the accounts and persons they return against. Using set guidelines to determine a course of action for account evaluation and recovery of loss. Including but not limited to: Processing and mailing of demand and placement letters to customers, Completion and filing of required county documentation for hot checks cases for bank losses and filing without entry paperwork with other financial institutions all in efforts to recover losses due to customer negotiation of checks that have returned with a bank loss* First hand contributor in the implementation of same day Reg. CC hold releasing as well as fine tuning and updating various Asset Recovery procedures* Processing, researching, evaluating and judgments of customer filed forgery, counterfeit and alteration check claims. Including but not limited to: speaking with customers, police departments and working in conjunction with various other departments and personnel to determine judgment of claim* Since Joining the Asset Recovery/ID Theft Claims department in April we've seen a 34% increase in recovery dollars, a 15% increase in return deposited item dollars and 16% increase in hard dollar saves for forgery, counterfeit and alteration claim dollars from May to November compared to the same time period in 2012* Named an Employee of the Quarter 2nd Quarter 2013

Killeen/Temple, Texas Area

* Review and evaluation of checks deposited by customers the previous day using set guidelines for review and processing, to include making of needed phone calls, receiving phone calls, and responding to internal e-mails to determine validity of checks* Placing of Reg. CC holds and correction of previously placed Reg. CC holds as needed to maintain compliance and protect bank assets* Review and reporting of accounts for kiting suspects* Responsible for preparation, sorting, recording and review of daily reports and paperwork* Received promotion within the department prior to one year employment anniversary

Greater Nashville Area, Tn

* Sort and distribute mail from branches, operations headquarters and delivery services for distribution to in house departments, branches in Nashville, Memphis, Jackson, Knoxville, and Chattanooga, TN and towns surrounding those cities, as well as operation headquarters in Birmingham, AL* Prepare courier branch bags for daily courier runs to and from branches* Responsible for daily and monthly reports for the department, both in house as well as to the branches

Greater Nashville Area, Tn

* Responsible for all vault teller duties; ordering and maintaining cash for the branch, preparing weekly shipments, keeping branch within limits assigned to the branch, keeping vault balanced* Responsible for all teller duties; customer service, open and close the branch, processing all customer transactions, cash handling, daily paperwork, keeping assigned cash drawer balanced* Daily balance and customer deposits, weekly audit and resupply of in house ATM* Responsible for the training and development of new hires as part of the mentor program* Received SARS recognition for account malpractice and reporting* Received recognition for maintaining a zero cash drawer over and short for over a year

Fort Smith, Arkansas Area

* Responsible for all vault teller duties; ordering and maintaining cash for the branch, preparing weekly shipments, keeping branch within limits assigned to the branch, keeping vault balanced* Responsible for all teller duties; customer service, open and close the branch, processing all customer transactions, cash handling, daily paperwork, keeping assigned cash drawer balanced* Responsible for the training and development of new hires as part of the mentor program

Fort Smith, Arkansas Area

* Responsible for all management duties; open and close the store, cash handling, assigning daily duties, scheduling, ordering and receiving products and all daily paperwork* Managing key performance indicators to help identify areas of potential or concern, for the store to run at optimal level* Responsible for in store product locations and promotional merchandising to achieve maximum profitability* Monitor store loss prevention, both internal and external in conjunction with district loss prevention supervisor* Apprehend and assist in the apprehension of both internal and external suspects. Assist with some interviews of suspects