Benjamin Bechtel Email & Phone Number

Newark, Ohio, US

Columbus, Ohio, US

• Provide IT infrastructure support for the Cisco Enterprise Network, Microsoft Search Server (MSS) / VMware Virtualization, and ATM infrastructures.
• Monitor the Huntington IT infrastructure for production alerts and malacious threats using Arbor Networks Peakflow SP, Verisgn Traffic Management, CA spectrum, Nagios, and Zenoss Monitoring tools.
• Perform Cisco router / switch network equipment replacement and configuration using Cisco CLI.
• Improve operational efficiency by troubleshooting Cisco 5500 Series Wireless Controllers and Access Points.
• Perform switch patching, add, remove, troubleshoot DNS / DHCP entries, and IP address assignments using InfoBlox Grid Manager.
• Diagnose network input/output over utilization problems and complete packet sniffer analysis using Netscout and Wireshark.

• Utilized customized versions of both Unix and Linux on the network devises.
• Controlled request work flows by reviewing incoming requests and determining the appropriate processing (queue management, incident management and problem resolution).
• Supported multiple file transfer protocols including NDM, FTP/S,SFTP, AS2, and HTTP/S.
• Securely transfer and store files over public and private networks using encrypted file transfer protocols using multiple data encryption methods such as, PGP, SSL, SSH, GPG.

Paris, Île-de-France, FR

• Significant ability to understand complex technical material and provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, instant chat, or in person.
• Consistently maintained an FTR (First Time Resolution) above 86%.
• Demonstrated superior Customer service competence by taking over escalated issues for peers involving irate customers in order to deescalate and provide a mutual resolution.

• Successfully troubleshooted, configured, installed, and operated new software packages and upgrades, using many programs to include; Remote connectivity tools, DHCP Tools, Active Directory, Imaging Software.
• Continually maintained, serviced, deployed, and installed a variety of devices associated with IT desktop support like; Personal Computers, Mobile Devices, MAC Computers, Printers, Network and server components, Laptops.
• Hands-on knowledge and experience applying computer science troubleshooting principles to identify complex problems using many systems including; Automated Data Networking Systems, Data base management system software.

Columbus, OH, US

• Kept projects organized and on time by coordinating work activities, specifying technical devices, parts, and equipment.
• Helped many team's meet extreme installation deadlines by applying time management strategies to install networks and peripheral equipment in order to ensure operation and mission success.
• Very familiar with evaluating systems to identify measures and actions needed to improve or correct performance.

Arlington, Virginia, US

• Extensive experience in networking design and concepts, TCP/IP, switches, routers, firewalls, wireless access points, SSIDS, WAN's, LAN's, diagnostic tools, RF, and CISCO Network Fundamentals.
• Experience with network and computer security practices, Antivirus and Spyware.
• Coached and trained the development of others by encouraging them to expand their capabilities and take on additional assignments

Diploma, Certified Switching Systems Operator

Diploma, General Studies