Benjamin Beh Email & Phone Number

Tokyo, Japan

Within 23 Wards, Tokyo, Japan

•Providing rigorous leadership to the company, developing and aligning to global program management strategies, while driving overall profitability of the Japan division.•Consultation for the Japan management team and creating a culture of change that laid the groundwork for change management leading up to the Japan acquisition in 2019.•Managed a portfolio of national and global clients that represents over $120M in contract management•Develop and trained an effective team of program managers that are adept to helping client achieve their goals, innovate or optimize their program while generating revenue and client retention. •Key contributor in organizational development & growth, employee welfare & culture building in alignment to APAC organization goals and to the company vision. •Assist clients with data analysis and provide partnership and recommendations to set and achieve their organizational goals. •Increased the sales of SaaS to clients by 21% which added $180K in non-transactional revenue annually, while improving the operational efficiency by 93% for each transaction processed.•Implemented a change management strategy to help all clients to engage their stakeholders and internal customers to ease conversion during the on boarding process•Actively participate and support the global sales team during the RFP preparation and market representation.•Successfully designed and executed a Centralized Program Management team setup to maximum available resource allocation and drive higher revenue opportunities through alternative pricing strategies.•Created and implemented new services that generated revenue stream of USD 60K during the business downturn in 2021.·Contributed additional revenue of over USD 400K annually through improved client contract compliance and business expansion.

Singapore

•Mentor for Regional Account Managers across the Asia Pacific region and managing the travel program of a FMCG client and a technology solution leader that represented a combine USD 80million+ in global airline spend in Asia Pacific region•Developed future leaders and commercial managers through mentoring and coaching 32 Account Managers across the Asia Pacific region.•Planned and engage Learning and Development team to roll out internal and external trainings for the Account Managers.

Singapore

•Covering Asia Pacific, Middle East and Africa •Planned and executed RFP exercise for travel agency change to improve overall travel buying experience and satisfaction.•Lead ongoing engagements and collaborations with suppliers to execute projects, review progress and achieve goals.•Conducted user surveys and review results with suppliers such as Travel Management Company, airlines, hotel and Travel. technology providers to improve travelers buying and travel experience.•Planned and conducted travel engagement activities for travelers in conjunction with suppliers to educate and influence travelers buying behavior.

Singapore

• Managing a global pharmaceutical company travel program that represented USD50 million+ in global airline spend in both Asia Pacific and Middle East regions.• Worked efficiently and closely with 16 country account managers across the Asia Pacific and EMEA region. • Successful identification and driving US$ 1 million+ annual cost saving for client through recommending technology on payments and policy changes within clients spend policy.• Establishing self as trusted consultant to client by creating and presenting case studies and business plans from analyzing industry and client and data trends. • Supported as project manager to integrate client’s new business expansion across geographies into the client’s existing travel program

Singapore

• Conduct business review, road show, product training and travel forum for client(s) and supplier introduction to client(s). • Maintaining and strengthening of relationship with current portfolio of clients.• Problems solving and customer service recovery. • Drive client retention and revenue increment for organization through strategic business planning and execution. • Provide clients with travel spend reports, monthly, annual and ad-hoc. • Support account management team with marketing collaterals and communication. (Presentation decks, news letter and announcement for client distribution). • Networking and product learning with industry suppliers. • Part of internal team building committee that organizes events for employees to increase interaction among all levels. • Continuous learning though interaction and training with operation team, regional team and to achieve personal development and growth.

Singapore

- Account manager to local and global corporate accounts.- New sales development through B2C and B2B level. - Market research and data analysis for C-level. - Develop sales and marketing plan to increase revenue and brand exposure. - Service and Product presentations and training to corporate customers, travel agents and international counterparts. - End to end deal cycle support during request for proposal (RFP) and business tenders. - Developed client communication and point of sales materials for client distribution.- Developed partnerships and promotion campaigns with online and off-line third parties to increase brand exposure and revenue. - Developed and maintain relationship with customers, travel consultants and service client managers.- Provide after sales support to customers, travel consultants and client service managers. - Product development for inbound and outbound markets. - Business development for Indonesia and Malaysia out bound and inbound markets.- Business developments for China inbound market from Singapore.- Maintaining and updating data base on client and supplier using CRM tool (Sales force).- Supporting international reservation call centre with booking during peak periods and attending to walk-in and phone-in customers. - Plan and execute logistical and operational requirements during the participation of B2C and B2B trade fairs, events and functions. - Recipient of the Avis We Try Harder Award: 2007

Singapore

- Develop sales on professional broadcast and consumer audio visual equipments. - Business development for brand KATA (Professional bags for camera and audio equipment) for Singapore, China and Nigeria market. - Technical support of video cameras for walk-in and phone-in customers. - Organized and ran product launch roadshows.- New sales and business development. - Customer engagements on upcoming product launch.

Bachelor Of Science (Honours) In Marketing, Marketing

Diploma, Marketing Management

Diploma, Teachers Of English To Speakers Of Other Language (Tesol)