Benjamin B. Email & Phone Number

England, United Kingdom

East Croydon, Surrey, Gb

East Croydon, Surrey, Gb

East Croydon, Surrey, Gb

Key Responsibilities:Define & develop a new commercial launches strategy.End-to-end commercial responsibility for the launch of 28 new sites – the highest number of openings in a single year.Setting pricing for membership to optimise the yield/volume balance- while achieving a 30% ROCE per site.Set the marketing budget at site level, by assessing different variables e.g. Local audience, regionality, gym type/location, timing, competition and phasing of budget.Skills Developed:Building Cross-functional Teams – engaging with stakeholders across the business to get buy-in and resource to support the new launches strategy.Managing Member Experience – Utilising member satisfaction data to highlight operational issues in new sites and work alongside operations to resolve.

East Croydon, Surrey, Gb

Key Responsibilities:Lead development of the test & learn roadmap in collaboration with data team & enhance BI offering to the business.Building out a yield programme for 2022 to achieve & outperform the growth in ARPMM budgeted, covering 3 core areas: Price optimisation, product penetration & ancillary revenue.Lead the monthly promotions, selecting sites into different discount cohorts to optimise long-term revenue. Skills Developed:Data Analysis - Utilising a range of commercial and customer data to make pricing decisions delivering incremental revenue. Strong Communication - As the face of commercial to the operations team it was important to communicate clearly all new revenue initiatives to drive excitement and capture cross-departmental alignment.

Hannover, Lower Saxony, De

Hannover, Lower Saxony, De

Skills attained:• Innovation & New Product Development – Ideating and creating the future commercial and customer proposition for the TUI BLUE brand in the UK with the goal of creating the world’s largest holiday hotel brand.• Process Efficiency – Identifying and eliminating wasteful departmental processes by implementing new efficiencies benefiting the wider team. Additionally, being awarded Yellow Belt with distinction in Lean Six Sigma. • Ability to influence senior stakeholders – Working with a wide range of colleagues from across the business in order to promote and gain support for the product strategy.Key Responsibilities:• Producing the UK&I seasonal plan prior to launch setting not only the strategic direction, but also providing KPI targets for volume, margin and NPS so that sales performance can be tracked vs. plan.• Co-ordinate the re-planning and rapid growth (+20% capacity) of on-sale seasons due to a major competitor failure, signing new exclusive supplier partnerships to further establish a market-leading position.• UK Key Account Manager for TUI hotels and resorts, responsible for the profitability of own-branded hotels and differentiated stock, ensuring a margin premium is delivered vs. 3rd party suppliers.• Leading change projects and initiatives across product, yield, e-commerce and ancillaries to result in an increased commercial performance and enhanced customer satisfaction.• Manage, develop and motivate the product strategy team (direct and non-direct reports) in line with HR frameworks, empowering team members to make decisions with coaching and support in-place.• Producing and maintaining a tracker to measure the commercial performance of £900m worth of seasonal financial commitment.• Regularly preparing documents & slide-decks for the group board.

Hannover, Lower Saxony, De

Responsible for managing the commercial performance of Turkey in the UK & I portfolio during a period of rapid growth due to a resurgence in demand for the West-Med.Key duties and responsibilities include:People Management - Line management of 2 product assistants and supporting their development and progression through the product executive framework.Pricing - Reviewing the cost base position for the destination and developing and implementing a pricing strategy per gateway to reflect customer demand and seasonality shifts.Strategy - Formulating strategic bed briefs per gateways and evolving five-year plans to sustainably grow each destination in terms of passenger numbers, differentiated product and profitability. Product Development - Researching the viability of launching and implementing new destinations, resorts and differentiated product. Ensuring that new products launched hit their business case targets.Managing Risk - Commercially manage >€50m financial risk per season through compiling and presenting business cases for the board on hotel investments demonstrating forecasted ROI. Process Efficiency - Adopting a continuous improvement mind-set to identify and eliminate waste and inefficiencies in processes.

Hannover, Lower Saxony, De

Hannover, Lower Saxony, De

Product Planning Assistant Responsible for Mexico, Dominican Republic, Jamaica and Aruba.

Hannover, Lower Saxony, De

As a part of my undergraduate degree I undertook a 12 month commercial placement at TUI within the product team. As the Planning Assistant for Aruba, Costa Rica, Goa, Mauritius and Thailand I had the responsibility for planning and launching future seasons as well as managing those that are already on sale. Key roles and responsibilities included:- Analysing and reviewing the cost base for each resort before applying a sensible price curve that takes into account seasonality, desirability and pricing policies.- Being a "Brochure Guardian" for Thomson Faraway Shores and A La Carte Brochures which are published twice a year.- Reviewing content across all platforms to ensure that information on our product is accurate and up to date. - Closely reviewing the competition by analsying their programme from launch and throughout the season and utilising market share data provided by an external agency.- Working closely with purchasing by reviewing new hotels to contract.- Checking customer service data to ensure our product is being well received by customers and that the company can continue to increase it's NPS score.- Sitting on the Be Special Forum to help promote reward and recognition throughout the department.

Mini Mba, Marketing

Bachelor Of Arts (Ba), Events Management

Education record