Ben Blackman Email & Phone Number

Boston, Massachusetts, United States

• Researched colleges and universities’ responses to COVID-19 and Hurricane Laura. Communicated findings to students through use of chatbots partner institutions’ websites.• Corresponded directly with admissions counselors at partner institutions to enhance chatbot responses.

· Researched the Industrials sector, specifically the Automation sector performance.· Gathered financial statements on PTC Inc. and projected growth to recommend a Buy.

· Developed an ROI calculator for a health care company to provide to hospitals and clinics for their product.· Researched into the hospital and clinical industries in the US to help the company penetrate this market.· Contacted key members at hospitals and clinics to advertise the product to them.

Boston

· Taught chatbots to respond in real time to incoming students’ requests for information.· Replied directly to students’ messages to rectify incorrect system responses.· Corresponded directly with admissions counselors at partner institutions to enhance chatbot responses.· Updated and refined both inquiries and responses in the chatbot knowledge base.

Framingham

• Provided product advice to customers. Prepared paint orders per customer and contractor request.• Took stock of inventory, managed receipt of deliveries, cross-checked deliveries with purchase orders, and processed cash and/or credit transactions with customers using registers.

Westwood, Ma