Main expertise on Customer transformation with a focus on Strategy (B2B, D2C), Customer Relationship Management program (both business, marketing, digital & data), Customer experience and growth tactics (new services definition with associated business plan front to back, partnerships, marketing, channel-less commerce, loyalty programs) embedding an ecosystem approach.Focus on Front office transformation (Sales, Commerce, Marketing, Customer Service and Insights), with a strong acumen on operating model design and evolution (from governance to agile delivery model).Placing my energy on helping my clients achieve positive outcomes, foster their transformation and have a positive impact on both consumers & society. Strong technical background as an engineer, collaborative mindset and fostering connections.Previously working on program management, program delivery, innovation at scale and digital transformation (incl. digital factories).Always happy to connect and discuss topics mentionned above.
Listed skills include Management Consulting, Business Process Design, Business Analysis, Business Process, and 16 others.