Kier Highways (Tarmac Kier Joint Venture) – Transport for London Highway Maintenance Projects Framework contract and Tunnels and Pump Stations ContractDuties and Responsibilities• Lining managing multiple teams of Planners, Permit Officers, Administrators, and London Control Centre Operators responsible for planning delivering London road maintenance, attending to emergency call outs and supporting the business across most administrate tasks across the whole of North London’s Red… Show more Kier Highways (Tarmac Kier Joint Venture) – Transport for London Highway Maintenance Projects Framework contract and Tunnels and Pump Stations ContractDuties and Responsibilities• Lining managing multiple teams of Planners, Permit Officers, Administrators, and London Control Centre Operators responsible for planning delivering London road maintenance, attending to emergency call outs and supporting the business across most administrate tasks across the whole of North London’s Red Routes. • Mobilising new TFL contact which included training new staff, introducing and developing new IT systems, creating a new control room for processing emergency works, training on logistical and strategic planning for maintenance works.• Managing performance ensuring due dates on works are met and jeopardy management of at-risk orders is carried out to avoid contract fines. • Working closely with operational teams to build works programmes and support in operational delivery of programmed works. • Liaising with client (TFL) on issue orders and priority requests and conducting site meetings and building new working relationship between client and contractor. • Ensuring cost efficiency in planning ordered works and identifying risks to operational performance. • Interviewing and onboarding new staff for teams under line management.• Liaising and instructing sub-contractors on their works• STEM Ambassador role which includes doing talks at schools/colleges and events about the highways industry and working in Kier to inspire young people to explore a career in highways. Show less

Kier Highways – Transport for London (LOHAC)Duties and Responsibilities• Lining managing a team of 2 Planners, 2 Permit Officers and 2 Administrators responsible for delivering London road maintenance and supporting the business across most administrate tasks. • Building and maintaining operational programmes for the delivery of highway works.• Working closely with the Operational Team to ensure all planned works can be delivered and resourced correctly and within defined… Show more Kier Highways – Transport for London (LOHAC)Duties and Responsibilities• Lining managing a team of 2 Planners, 2 Permit Officers and 2 Administrators responsible for delivering London road maintenance and supporting the business across most administrate tasks. • Building and maintaining operational programmes for the delivery of highway works.• Working closely with the Operational Team to ensure all planned works can be delivered and resourced correctly and within defined timescales. • Liaising and instructing sub-contractors on their works• Permitting planned works to ensure all work is carried out legally in line with current legislation.• Workflow control of orders to ensure that all KPIs are met. • Supporting the closing down and quality checking of completed maintenance orders. • Liaising with client (TFL) on issue orders and priority requests and conducting site meetings • Interviewing and onboarding new staff for teams under line management Show less

Kier Highways – Transport for London (LOHAC)Duties and Responsibilities• Lining managing a team of 8 planners and admin staff responsible for delivering London road maintenance and supporting the business across most administrate tasks. • Briefing operatives on their daily tasks and ensuring Health and Safety compliance• Building and maintaining operational programmes for the delivery of highway works.• Liaising and instructing sub-contractors on their… Show more Kier Highways – Transport for London (LOHAC)Duties and Responsibilities• Lining managing a team of 8 planners and admin staff responsible for delivering London road maintenance and supporting the business across most administrate tasks. • Briefing operatives on their daily tasks and ensuring Health and Safety compliance• Building and maintaining operational programmes for the delivery of highway works.• Liaising and instructing sub-contractors on their works• Permitting planned works to ensure all work is carried out legally.• Providing network utility statistics to allow works meet health and safety site regulations. • Workflow control of orders to ensure that all KPIs are met. • Supporting the closing down and quality checking of completed maintenance orders. • Covering management/supervision of Esher depot • Liaising with client (TFL) on issue orders and priority requests and conducting site meetings Show less

EM Highways – Transport for London (LOHAC)Duties and Responsibilities• Maintaining workflow programmes for the operational delivery of highway works.• Permitting planned works to ensure all work is carried out legally.• Providing network utility statistics to allow works meet health and safety site regulations. • Supporting management and supervisors on their daily routines.• Workflow control of priced orders to ensure that all KPIs are met. • Supporting the closing… Show more EM Highways – Transport for London (LOHAC)Duties and Responsibilities• Maintaining workflow programmes for the operational delivery of highway works.• Permitting planned works to ensure all work is carried out legally.• Providing network utility statistics to allow works meet health and safety site regulations. • Supporting management and supervisors on their daily routines.• Workflow control of priced orders to ensure that all KPIs are met. • Supporting the closing down and quality checking of completed maintenance orders. Show less

Kier Services – Surrey HighwaysDuties and Responsibilities• Responsible for the Kier communications department and Planned Works Desk on the Surrey highways contract.• Supervising and managing Kier Public Liaison Officers and Communications Co-ordinators to develop their skills and support their work.• Engaging with key stakeholders affected or enquiring about highway works.• Primary point of contact for Kier related enquiries and complaints that needed investigating and… Show more Kier Services – Surrey HighwaysDuties and Responsibilities• Responsible for the Kier communications department and Planned Works Desk on the Surrey highways contract.• Supervising and managing Kier Public Liaison Officers and Communications Co-ordinators to develop their skills and support their work.• Engaging with key stakeholders affected or enquiring about highway works.• Primary point of contact for Kier related enquiries and complaints that needed investigating and responding to.• Helped design and set up the Surrey Planned Works Desk which is responsible for answering all enquiries and complaints relating to Surrey Highways scheme work. • Ensured that all KPI’s and targets were met and driving continual service improvement. • Working closely with Surrey engineers to ensure that key stakeholders were notified of Surrey’s planned works. Show less

May Gurney – Surrey HighwaysDuties and Responsibilities• Conducting face to face communication with key stakeholders affected by Surrey County Council Highway maintenance.• Creating and erecting advanced warning signs for planned works.• Identifying and addressing potential issues on site for stakeholders prior to works commencing• Ensuring that the Customer Stakeholder Engagement Plan processes and targets were adhered to which mainly focused on ensuring that all… Show more May Gurney – Surrey HighwaysDuties and Responsibilities• Conducting face to face communication with key stakeholders affected by Surrey County Council Highway maintenance.• Creating and erecting advanced warning signs for planned works.• Identifying and addressing potential issues on site for stakeholders prior to works commencing• Ensuring that the Customer Stakeholder Engagement Plan processes and targets were adhered to which mainly focused on ensuring that all stakeholders were notified with expected time frames. Show less

EvoEnergyDuties and Responsibilities• Managing incoming and external calls of new and current clients; resolving queries and complaints in a fast and affective manner. • Delivering a high level of customer service as I was the first point of contact between the customer and the project managers.• Having an excellent telephone manner to all inbound and external calls.• Managing the company and my own customer database on ACT (SAGE). This included data entry and data… Show more EvoEnergyDuties and Responsibilities• Managing incoming and external calls of new and current clients; resolving queries and complaints in a fast and affective manner. • Delivering a high level of customer service as I was the first point of contact between the customer and the project managers.• Having an excellent telephone manner to all inbound and external calls.• Managing the company and my own customer database on ACT (SAGE). This included data entry and data editing. • Creating detailed 2D and 3D plans of clients houses using Google Sketch Up• Creating quotes for customers on Microsoft Excel spreadsheets.• Administration on client’s projects for the operations team, which included technically assessing site survey forms and pictures and checking property dimensions. • Taking customers through a quoting process, which involved find their property of Google Earth and ascertaining whether their house was suitable for solar panels. • Being the main communications point between the Company and B&Q, which involved meetings on sales processes as well as updates on their solar customers we were dealing with. • Taking customers through the whole sales process from their initial enquiry to closing the sale and handing their order over to our operations department, on the phone and face to face. Show less

Duties and Responsibilities• Completing figures for profits, KPI’s and payroll• Employing staff for the Guildford store• Health and Safety officer• Floor planning for the shop floor and stock room• Staff rotas• Store targets and product pricing• Staff training• Staff management