Benjamin Bohm Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan, United States

• Traveled to manufacturers in Vietnam, Cambodia, and South Korea to negotiate contracts and agreements with suppliers to align the company’s strategic position on lower costs.
• Responsible for hiring, training, and developing top talent
• Developed and implemented new training standards for new employees
• Coach and mentor a team of Designers ensuring revenue goals and key performance indicators are met or exceeded through weekly Goal Setting and Review (GS&R)
• Grew pro based business by $120,000 from 2021 to 2022
• Top West Michigan salesperson 2020 – 2023

San Francisco Bay Area

• Responsible for all customer communication and resolutions
• Facilitated disputes and resolutions between customers and manufacturers
• Managed social media campaigns on Facebook, Instagram, Twitter for 120k+ followers
• Created and analyzed reports based on the company’s performance, formed actions plans on the findings use Microsoft Excel (pivot tables, macros, vlookup)
• Created product descriptions, optimize SEO, and meta tags to increase searchability
• Assessed and evaluated the company's procurement needs and goals, prepared and planned purchases, and implemented new procurement methods.

Grand Rapids, Michigan

• Facilitated the ordering process of custom closet systems between designers and manufacturing centers
• Developed and integrated ERP systems and various tracking reports
• Managed and maintained vendor relations with 10 franchises across North America
• Assisted in inventory and production planning
• Generated correspondence to secure additional customer information to resolve customer disputes
• Provided timely feedback to the company regarding service failures or customer concerns

Greater Grand Rapids, Michigan Area

• Evaluate P&L line-item performance while identifying areas of concern
• Responsible for store operations including inventory management, facilitating meetings, bank deposits, and more
• Personal average sales of $1.2 million annually
• Exceeded sales expectations by 135% $1.4 mil volume on a goal of $1.04 in 2014
• Ranked 8th in company in overall performance out of 375 stores in 2015
• Ranked 3rd in profitability out of 385 stores in 2016

Auburn Hills, Michigan

Lead Sales/Product Specialist: 1.6million in sales in 2014Responsible for: recruiting, interviewing, training/developing new employees.Delivery logistics: plan, schedule and coordinate deliveries between customer and third party delivery company.

Southeast Michigan

• Marketed/produced $220,000 in cumulative sales and managed 85 projects
• Achieved Excellence on the Franchisee success model in 2011
• Responsible for interviewing/selecting qualified candidates to own/operate a franchise
• Multi-unit management: Managed 10 Franchises covering Ypsilanti to Mt. Pleasant MI
• Responsible for coaching franchisees to success in situational manner to complement their strengths and support them in their weaknesses
• Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) with all franchisees.

Ypsilanti / Rochester Hills, Michigan

Interview, hire, train and manage a marketing and production team for my franchise.Exercise critical thinking to overcome logistical issues pertaining to marketing and project management.Establish working relationships with customers to provide the highest quality job possible.Maintained 100% customer satisfaction: 2010, 2011

Responsible for ensuring the safety of all students and faculty at EMUwhile patrolling campus and offering escorts to maintain a safe environment for all.

• Responsible for shipping and receiving
• Customer service representative
• Responsible for the day to day operations of the shop
• Daily paperwork including ordering materials and billing customers

Bachelor, Business Administration, Entrepreneurship

Activities and Societies: CEO club, Ethos Honor Society, SEEUS Student Eyes and Ears for University Safety

Associate'S, General Studies