Benjamin Boswell Email and Phone Number

Leading the Operations Management group for the Diablo Franchise• Supporting the Operations Managers for Art, Design and Production• Partnering across organizations within the franchise to promote best practices• Owner/accountable for the Atlassian administration/support for the Diablo franchiseResponsible for the Operational aspects of Engineering on the Diablo franchise• Supporting leadership plans with resource planning, budget forecasting and utilization• Supporting leadership in tracking, evaluating and actioning on employee sentiment and engagement• Identifying areas for department development with respect to both the staff and leadership• Partnering with Finance, HR, and support teams to support key monthly, quarterly and annual cycles• Franchise Site Lead for Blizzard AustinTitles:• Diablo IV: Vessel of Hatred (PC, Xbox One, PS4, Xbox Series S/X, PS5)

Leading and Supporting half the engineering talent on the Diablo franchise• Departmental Budgeting• Compensation & Equity Planning• Performance Management• Staffing• Building & Maintaining Team Culture• Career Planning• Learning & Development• Franchise Site Lead for Blizzard AustinTitles:• Diablo IV (PC, Xbox One, PS4, Xbox Series S/X, PS5)• Diablo Immortal (Mobile)

Manager, Test Engineering - Future Technology GroupOctober 2016 - August 2022• Managing, leading, motivating & supporting a department of highly talented Software Engineers • Test Engineering resources spread across three offices (US East, US West, Europe) • Driving automated testing framework development, improvement and support for PlayStation• Advocating and leading test automation best practices and improvement initiatives • Supported the launch of the PlayStation 5 & three generations of PlayStation streaming hardwareProject & Release Coordinator - GaikaiFebruary 2015 - September 2016• Served as the de facto head of project management for the division• Drove the release planning process, defined and managed release schedules and milestones• Ensured on-time and effective delivery of high-quality updates to the PlayStation Now service• Defined and managed release readiness and success criteria based on business requirements• Implemented best practices consistent with Agile development • Communicated plans, status, and escalated urgent issues to executive leadership• Identified, created and implemented processes or products to efficiently manage and enhance releases• Contributed to establishing methods and metrics for tracking performance and influence timely decision-making

Dirty Bomb (PC) - Associate Producer/Production Manager• Preparation for live game service operations• Worked with developer (Splash Damage) to implement initial monetization design• Worked with developer to establish a content rollout strategy post launch • Managed daily game service operations during Closed Beta• Transitioned game to Steam from a proprietary platformDragon Nest (PC) - Associate Producer/Production Manager • Managed live game production operations and staff • Ownership of game content update preparation and live deployment process• Responsible for overall Dragon Nest game service reliability• Developed, planned & executed marketing and player acquisition strategies• Planned and executed in-game player events & item sales targeting projected goals• Operating Dragon Nest service for USA, Canada, Australia and New Zealand • Built & grew an active and thriving community and player base

Assistant Producer October 2010 - March 2012• Managed Downloadable Content (DLC) product pricing, bundling and content submission• Authored item descriptions & "sell text" for all DLC content • Responsible for post-ship support and content creation for Tiger Woods PGA TOUR franchise• Worked closely with Marketing and PR groups to create retail pre-order incentives • Designed a dynamic player notification system which included both online and on disc content • Designed and implemented Achievement/Trophy objectives• Designed a Live Tournament Creator tool to increase content creation efficiency • Responsible for environmental audio placement and integration • Responsible for tee box and flag placements and tuning on numerous coursesSoftware Quality Assurance TesterMay 2006 – Sep 2010 • Specialization in online game testing with a focus in exploitation and grieving• Worked directly with production and development team in a supporting role• Developed and implemented test plans and other risk assessment documentsTitles:Assistant Producer • Tiger Woods PGA TOUR 13 (360/PS3) • Tiger Woods PGA TOUR 12: The Masters (360/PS3/Wii)• World Series Superstars (Facebook) • Tiger Woods PGA TOUR 11 (360/PS3/Wii) Quality Assurance Tester• Tiger Woods PGA TOUR 10 (360/PS3/Wii)• Madden Ultimate Team (360/PS3)• Tiger Woods PGA TOUR 09 (360/PS3)• Burnout Paradise (360/PS3) • Tiger Woods PGA TOUR 08 (360/PS3)• Medal of Honor Airborne (360/PS3)• NCAA Football 08 (360/PS3)• Def Jam: Icon (360/PS3)• MVP NCAA Baseball (PS2)• Fight Night Round 3 (PS3)• Tiger Woods PGA TOUR 07 (360/PS3)• Madden 07 (PS2/XBX/360/Wii)

• Managed all aspects of daily operation of the store, staff and inventory• Assisted Store Manager in product sale and promotion planning• Scheduled and coordinated a guest service staff of up to 20 employees• Handled store funds including payroll, bank deposits and change orders

• Owner of sales operations and marketing initiatives • Defined and implemented corporate sales initiatives• Built authentic and sustainable customer relationships & product feedback channels