Mother Tongue provides transcreation, translation, insight and content services forglobal brands. As part of Omnicom, one of the world’s largest marketing servicesgroups, Mother Tongue specialises in advertising and brand communications. Headquartered inLondon, Mother Tongue also has teams in Los Angeles, San Francisco and Singapore.- Systematically identifying gaps in our talent pool and filling them- Worked across various channels & tools to find relevant freelance copywriters, translators, editors and other specialists for various and challenging global markets- Established contact, coordinated the testing process, overseeing suppliers performance & taking them through company processes- Handled confidential information and documents with discretion- Major role within the French Desk, giving relevant expertise for French-speaking markets

OMG Unite is based within the Omnicom UK headquarters and works across all OMG UK agenciesand directly with our own clients. We are now a well-established and respected element of the UK business offering.Our mission is to create a first of its kind hybrid agency with inclusion and diversity (ethnic minorities, LGBTQ+, etc.) being at the heart, combining modern mainstream marketing knowledge with our cultural expertise to guide and challenge clients on best practice as well as support our sister agencies across the group.

Paws Holding is a privately owned international pet food and pet supplies online retailer based in Clerkenwell,London. Paws Holding currently trades under three different brand fascia (Pet-Supermarket, MedicAnimal and PetMeds) and in five countries UK, Fr, De, NL, AT.French & UK Customer Care Advisor:- Resolving customer queries in relation to orders. Queries are received by phone, email and live chat- Reaching out to our customers via our retention channels, offering services, products andadvice. Attending training sessions on foods, accessories and pet care- Engaging in tasks or initiatives set by the Care department associated with our customers- Assisting other teams within the business where required- Maintaining an excellent knowledge and required skillset of all the systems and tools we usewithin the department.

Ecovia Intelligence (formerly known as Organic Monitor) is a specialist research, consulting & training firm that focuses on global ethical product industries. We have been encouraging sustainable development since our formation in 2001.Our organisation was established with the mission to assist operators in high-growth ethical industries by providing business intelligence. Over almost two decades, services portfolio has expanded to reflect the needs of operators in sustainable product industries. We now provide market research, business & technical consulting, seminars & workshops, and host sustainability summits.We changed our name from Organic Monitor in spring 2017 to reflect the broad specialist industries we serve. Our unique mix of business services are used by an extensive client base, ranging from multinationals, government departments, industry organisations, financial institutes, small-medium size organisations to start-ups / entrepreneurs. No other organisation provides the services we do to such a diverse client base.

Operations Executive & ConsultantSovereign Tourism, London, UKFull-time position in a dynamic medium-sized B2B travel tour operator - Coordinating end-to-end client operations for a wide portfolio of major international clients- Working with selected clients, handling all aspects of the operation of a tour until final invoicing- Ensuring the tour is operated within budget- Researching special interests for specific client interests- Negotiating rates with suppliers including hotels, coaches, restaurants, guides, entertainment venues, etc.- Building close working relationships with clients and suppliers- Attending workshops; site inspections and preparing and attending Fam trips- Being the main contact person for the majority of clients, in between the quoting and final operations stage- Dealing with various requests from clients with high expectations and precise needs, mainly from the USA, Australia & New-ZealandOrganising precise itineraries for major group tours throughout the UK & mainland Europe

JacTravel, part of WebbedsSenior Operations Executive, Groups department- Providing B2B travel solutions mainly for the North-American and Australian market- Handling one of the company's biggest and most profitable clients, amongst others- Maintaining and improving a great relationship with these precious business partners- Helping reaching a £6m turnover with a long-lasting single client by achieving high standards and thriving for excellence- Supervising the operations part of major international group travels (mainly in the UK mainland) from start to finish- Dealing with hotels on a daily basis from operations to contracting, negotiating rates and conditions for groups or bulk series- Adhering to deadlines with various clients to secure business against competitors - Work with various tools, from emails to Microsoft Office (Excel, Word...) and TourPlan (DMC software)- Multi-tasking under pressure, finding solutions whenever problems arise aiming for the best interest of both the client and the company- Meticulous attention to details to provide high quality services to very demanding clients

Full-time position in an elegant family-run Four-star hotel in Richmond, rated 8.4 on Booking.com- Greeted and advised guests in a polite, professional and cheerful way- Communicated effectively via emails and over the phone in a professional manner with UK and worldwide guests, businesses and travel agencies- Used a wide range of computing software including Rezlynx/Guestline (booking system to manage reservations), Microsoft Office or the Booking.com portal- Professionally handled requests, complaints and queries online, over the phone or face-to-face- Worked closely with management and other co-workers to increase our Booking.com rating from 8.1 in February 2016 to 8.4 in January 2018- Always ensured the guests would have a pleasant experience by trying to go the extra mile and fulfilling their requests and queries to the best of my capacities- Handled monies in cash, credit card or bank transfer payments, using online portals such as Payment Express or Secure Trading- Always paid close attention to details to ensure an enhanced customer satisfaction- Worked at flexible hours of the day and times of the year in a busy environment, on my own most of the time, or alongside co-workers- Managed the bar/lobby area on top of my Front-desk duties, serving drinks and snacks in a friendly manner and ensuring the place remains tidy, clean and cosy for the guests

Full-time position in a dynamic Three-star hotel in London- Dealt with guests requests, complaints and queries in a professional and friendly manner via electronic ways (email, websites, etc.), over the phone or face to face- Managed the hotel’s reservation system for new and current reservations- Worked in two different locations with two different ways of working- Worked closely with ownership and management to ensure increase of profitability- Improved my customer service skills with guests from all over the world

Full-time position in a trendy, bustling and youth orientated vegetarian food place- Maintained high customer service standards in a fast paced environment- Supervised and trained small teams efficiently and effectively across two different locations- Processed customers’ orders efficiently with effective communication skills- Courteously solved customers complaints, queries and issues effectively- Prioritised and juggled numerous simultaneous responsibilities

Weekend part-time position during academic year, half-time position during university holidays- Showed capacity to maintain high customer service standards in a fast paced environment- Efficiently took and processed customers’ orders, including through various technologies- Effectively followed rigorous protocols and instructions, maintaining high quality control measures- Developed the ability professionally to work in a team and to manage other co-workers- Developed strong communication skills