Benjamin Brooks Email & Phone Number

Bundall, Queensland, Au

Lead, manage, coach and develop a team of staff to deliver quality consultative conversations to retail clients with non-bank lending needs.Part of the Business Fuel Leadership Team.Implement strategies that results in achieving key sales and revenue targetsDevelop and maintain key business partner relationships with internal stakeholders across the referrer platform.Participate in local community events to create further brand awareness.Responsible for day to day management of all office functions.Improving operational workflow and efficiencies. Developing external referral sources.Audit and compliance in relation to all Business Loan files. Monitoring KPI’s such as loan book value and cash return.Management and improvement of Collection activities and processes, including all legals.Recruitment and staff training.

Solely responsible for implementing strategies to ensure sustainable growth in the loan book and compliance to all new license conditions under ASIC legislation.Key AchievementsLoan Book Value -; Increased loan book value, whilst maintaining a very low arrears rate of less than 10%.Responsible for exceeding monthly new money targets by implementing key strategies to ensure all sales opportunities are identified and the execution of strong sales management practices to ensure all leads are maximised.Maintain strong relationship with key partners outside the business to promote leverage and new business opportunities.Grant of Australian Credit License - 2010Solely responsible for the development and implementation of credit policies & company policies to obtain an ACL for Speedy Finance Pty Ltd and meet ongoing compliance requirements.Building a strong network of brokers and referrals sources to allow sustainable growth of the company through the many changes in legislation, including the introduction of Responsible Lending guidelines and interest rate caps.Channels include;SolicitorsAccountants Finance BrokersOther Financial InstitutionsCar DealersDebt Relief AgenciesCollection AgenciesInsurance BrokersCOSLAccountabilities include:Acquisition and revenue growth of the loan book, by selling high interest rate loans to potential clients through needs based anaylsis.Developing and implementing strategic plans that deliver acquisition targets and retention of existing customer portfolio.Compliance to ASIC legislation for company and individualsEnhancing sales force capability and performance through the execution of sales management techniques and the leadership skills.Ensuring development planning, reporting and direct report involvement in compliance and training programs.Decision making, applying the key principles of risk/reward relationships.

Responsible for creating, developing and implementing sales strategies and networking skills to exceed sales targets in merchant facilities for Commonwealth Bank. Sourcing of new business opportunities, completion of needs based analysis and tailoring product propositions to meet the customers' needs.Key AchievementsDesign, develop, implement and create a merchant company in Queensland.Responsible for end to end sale of product, cold calling to signing of contracts and ensuring prompt and smooth delivery of eftpos terminals. Developing potential client lists and building and stabilising a database of potential customers and business partners.

Responsible for the build and ongoing management of business centre and three retail stores, geographically dispersed across the State. Development and ongoing relationship management of key personnel within Telstra Countrywide and Telstra Business. Developed strategic partnerships for the promotion of the stores and Telstra including Agfest committee, key account managers within Telstra and account managers from large industry clients. Solely accountable for the achievement of new acquisition targets Statewide and the retention of high profile customers.Key AchievementsExceed monthly targets for 6 months and making the highest gross profit for the period of all time.Implemented data segmentation and analysis to develop literally hundreds of strong new qualified leads. Solely responsible for re-developing a strong relationship with Telstra Countrywide to ensure support and acquisition for the company and brand through their Account Managers and Corporate Managers.Retention of major corporate accountDeveloped, presented and won tender for the account of three large utility companies.The utilisation of high level data and needs analysis, combined with a collaborative approach with key network partners at Telstra Countrywide ensured a successful bid. Channels include;Telstra Countrywide Corporate RetentionRelationship ManagersTelstra Call Centres

London, Gb

Australia Sales, Retention and BillingResponsible for delivery and success of sales targets across three areas of the business. Liaise and negotiate with senior levels of the business to discussstrategic planning and identify areas of growth and opportunity, through retentionand acquisition.Key AchievementsRollout of sales capability to billing staffPromote product awareness across the staff to enhance the opportunity for profitable growth and target acquisition through confidence in the brand.Achieving key sales targets through involvement of key partners within the business to maximise retention.Summit Award The only Contact Centre Manager to exceed sales targets and to win the Summit Award for record sales across acquisition and retention across three virtual sites in Hobart, Melbourne and Strathfield.Develop and inspire a network of key stakeholders to ensure effective delivery of sales targets and to exceed these.Channels include;Sales ManagersBusiness Analysis UnitHuman Resources

Responsible for ensuring targets were achieved across commercial and personal lending and vehicle and equipment finance through CBFC. Retain and grown existing business by following set sales strategies. Channels include:CBFCDevelopment BankMerchantsSmall BusinessPersonal LendingLoans processing centreArmaguardAccountabilities included:Review financial statements and analyse informationPromoting the benefits of multiple product offering and not split bankUnderstanding the relationship between different business sectors of the bank and the key role each plays in achieving sales targets and growthReporting on areas of strong sales results and identify areas of opportunity that are underperforming to branch manager with strategies to improve resultsCompletion of product offering from end to end, document collection to contract signing