Benjamin Brooks Email & Phone Number

Los Angeles, CA, US

San Diego, California, US

• Manages the strategy and operations for same-day delivery marketplace accounts, generating $100M in GMV annually. Achieved a 35% YoY growth in Instacart marketplace GMV by expanding store coverage, increasing available.
• Collaborates with the Senior Manager of Same Day Services to analyze and manage new BOPUS initiatives
• Successfully launched BOPUS smart-lockers in 5 markets, resulting in a 5-minute reduction in customer wait times per order and a 1.5-point increase in average customer satisfaction score (from 7.9/10 to 9.4/10) in.
• Co-manages customer order tracking and communication tools and implemented new package tracking capabilities, resulting in a decrease in WISMO inquiries.
• Collaborates with the Manager of Customer Retention to plan and execute promotions that drive recurring revenue for the Repeat Delivery Program.

Lindon, Utah, US

• Managed 60 vendor relationships and built/maintained a strategic ordering plan for each in order to consistently maintain an in-stock rate above 95%
• Provided data insights to Merchant teams to guide purchase strategy during the launch of the CBD category on the Brandless marketplace
• Led cross functional efforts with Merchants, QA, Supply Chain, Marketing, and Engineering to coordinate and execute 20 incremental product launches
• Successfully offloaded $500k in discontinued inventory and recovered $280k in lost sales
• Managed site merchandising and inventory management for Consumables, CBD, Health and Wellnesscategories

Lindon, Utah, US

• One of two representatives from Minneapolis office selected to collaborate with cross functional teams to ideate new verticals for Brandless
• Identified CBD as new vertical and transformed ecommerce offering into a marketplace consisting of both white label and 3rd party brands

Minneapolis, MN, US

• Managed ongoing relationships with over 250 volunteers and paid contractors
• Worked in team of two to plan, set up, run, and manage over 30 debatetournaments annually
• Led programming and coordination for the Somali Debate Initiative, and grew program by 50% by expanding to additional schools and collaborating with coaches to improve student outreach
• Generated actionable reports with Salesforce to provide data to inform programming decisions

Austin, Texas, US

• Built and managed client relationships to assist Field Sales Reps in lead generation and conversion
• Worked directly with Field Sales Team supporting over 100 DoD and Federal accounts
• Conducted in-depth account research to identify common business challenges
• Positioned six Oracle enterprise solutions to help meet client needs (HCM, ERP,EPM, Big Data, Data Visualization, Business Intelligence)

Washington, DC, US

• Mentored and organized activities for court involved youth in the Washington, DC area
• Led team of 15 mentors to organize and execute onsite activities for participants
• Compiled and analyzed participant data to measure academic/professional outcomes
• Partnered with external organizations to coordinate volunteer activities for participants

• Represented organization as a student ambassador in support of US-China academic relations
• Contributed to annual report covering experiences and learnings studying abroad in China

GB

• Worked closely with team of 10 to research various companies to support publicpolicy staff projects
• Attended congressional hearings and developed briefs for public policy executives
• Completed end of term presentation to demonstrate team findings

New York, New York, US

• Worked with staff to plan an execute youth programming
• Prepared presentations to educate the youth on Asian culture and politics

Houston, TX, US

Bachelor Of Science (B.S.), International Politics: Security Studies

Certificate Of Completion, Chinese Language And Literature