Active communication between staff involved in running the scheduled services and in cases of widespread disruption to Colas services, the Management Team and various customers.Continuous monitoring and control of resources to ensure that they are provided at the correct time and place as demanded by Daily Train Plan, rosters, loco and train plans.Minimise and manage the effects of operational incidents, cancellations and lateness. Continued monitoring of services, to ensure that they are correctly controlled and regulated by Network Rail, and that Colas services are not disadvantaged against other train services. Complying with Rail Group Standards and all Colas Rail standards, processes and procedures, Codes of Practice, Rules and Regulations and procedural instructions relevant to the activity To act as first line representative for Colas Rail interests.To complete train lists using TOPS inputting the correct commodity codes and weights onto the train.Use of TRUST and CCF to manage the progress of services during normal running and in times of disruption.

Utilise rolling stock effectively to ensure service andmaintenance requirements are met.Ensure all services are correctly formed and presented atthe start of service and maintained throughout the day.Monitor rolling stock mileage to ensure maintenance.requirements are achieved and presented to depots andstabling points at the end of the dayOrganise set/unit swaps in relation to DFM/Fleetrequirements including arranging for any associated trains.to use different platforms if requiredHold regular discussions with DFM/Fleetregarding current rolling stock availability and futuremaintenance requirementsAdvise DCM and DFM/Fleet of any sets/units withdefective on train equipmentAssist in the production of a comprehensive control log,identifying any rolling stock issues that have affected.performance, or may require further investigation.Build the Disposition sheets comprising of different arrival departure sheets using information from the train planning team. Speak with signallers giving clear and concise instructions as to what is required. I work with Marylebone south and North workstations as well as Snow hill workstation and the Cherwell Valley workstation. I also use Platform Docker to assist with platforming in Marylebone. Send out stabling plans to both Birmingham Snow hill signaller Workstations and Cherwell Valley signaller workstations. Collaborating with the service information controllers, giving them information of short forms and toilet defects. Giving information to the train delay attribution staff with regards to the cause of delays. Collaborating with the Train crew controller to get drivers resourced for amended train movements. Working with Depot operations supervisors to ensure trains are formed up correctly on departure from Banbury light maintenance depot and Wembley light maintenance depot.In times of disruption keep track of where the fleet is and manage where the units are finishing.Use of different railway systems.

Responding to and managing real time incidents on the bus, road, tunnel and cycle networks in theNetwork Management Control Centre.Real time communication with key stakeholders, partners and contractors.Use a range of tools to manage calls and log response activities on the system.

Managing the daily operation of one of Central London's piers, working with boat operators toensure compliance with health and safety regulations. monitoring operators against their Licencerequirements. customer service on a day to day basis in a front line operational role. Dealingeffectively with high pressure situations and conflict resolution team worker and effective leader.In this role I am responsible for the pier and all staff and customers using it whilst on shift.This is a supervisory role and I have various training from this which include health and safety level 2,command and control training as well as first aid.

Driving a bus in a safe and efficient manner and providing fantastic customer service helping peopleget to their destination with little or no fuss making sure the bus is roadworthy and health and safetyrequirements are met. I had to pass a PCV Test in order to advance into this position.

Working on the new bus for London, making sure that the platform at the rear of the bus ismonitored for safety reasons and trying to prevent accidents from happening in regards to peopleboarding and alighting from the bus using the rear platform. Using an IPad to find out informationregarding service status and also help passengers to get to their destination and find out the easiestway in times of disruption. Making sure people have a pleasant journey keeping the bus tidy andhazard free.

Conducting one day courses which involve training local authorities and their staff as well as different organisations in the participation of young people using a pre prepared syllabus.