Customer Service Representative
Beerwah, Queensland, Australia
As customer service representative my task was to engage the public with meaningful conversation regarding important ecological and wildlife protection initiatives including the Australia Zoo Wildlife Hospital. Some of my responsibilities were:- Inform guests of the work of the Australia Zoo Wildlife Hospital and Wildlife Warriors including the 13 conservation projects around the world. - Guiding tours. Leading groups through the hospital while providing historical information, facts… Show more As customer service representative my task was to engage the public with meaningful conversation regarding important ecological and wildlife protection initiatives including the Australia Zoo Wildlife Hospital. Some of my responsibilities were:- Inform guests of the work of the Australia Zoo Wildlife Hospital and Wildlife Warriors including the 13 conservation projects around the world. - Guiding tours. Leading groups through the hospital while providing historical information, facts and information of operations. - Assisting the fundraising team with event preparation, marketing initiatives, the children's fundraising program and with donor relations. - Marketing strategy development, Use of Blackbaud CRM and Donor contact.- Assisting hospital administration staff. - Working as a larger team with Australia Zoo to bring a world-class experience to guests and promote crucial conservation work. Show less