Benjamin Brownlow Email & Phone Number

Lindon, Utah, United States

Lindon, Utah, United States

Lindon, Utah, United States

Orem, UT

• Increased business portfolio by $3.5 million in payment processing volume.
• Managed a nationwide agent program of 300+: processed merchant applications, provided marketing materials, acted as bank-merchant liaison, provided product support, and managed residual reports.
• Implemented an equipment rental program which encouraged a 60% adoption rate of high-end processing equipment (e.g. Clover, Poynt, etc.) which led to increased customer retention.

American Fork, UT

• Established a high performance, tournament-grade video game hosting service.
• Facilitated the data center mapping, including determining server limit thresholds and scalability strategies.
• Designed a content-based website, providing relevant gaming media in a user-friendly environment.
• Expanded strategies for long-term business success, including the development of tournament-based software.

Draper, Utah

• Designed and created marketing materials used to train and support existing clientele.
• Produced and implemented a training program for new clients, including comprehensive technical support.
• Engineered a support scheduling system to reduce call abandonment rate and improve overall customer satisfaction.
• Implemented an analytics process, which provided detailed data about business churn rate and customer behavior.

Orem, UT

• Managed and trained a team of 10 agents.
• Provided assistance to agents on advanced technical issues and intervention for escalated communication.
• Monitored trending issues and implemented creative solutions for various technical challenges.

Orem, UT

• Provide accurate technical solutions in an effort to resolve each issue upon the 1st call
• Exceeded performance standards in productivity and quality set by the department.
• Consistently ranked in top 10% of all support-based sales.

• Provide marketing content (including photos, basic websites,video, and more) and strategies for digital based business.
• Build necessary connections for business growth and development
• Provide consumer care strategies and help with integration.
• Provide Sales support as needed

Draper, UT

• Exceeded personal sales and retention targets.
• Handled cancellations and client concerns with effective communication and escalation techniques.
• Coordinated with the department managers to ensure that the clients’ orders were fulfilled and expectations met.
• Emphasized service and product features, discussed account payments, quoted pricing and closed opportunities.

Dublin, CA

• Responsible for design, functionality and maintenance of company website.
• Consulted directly with president of company regarding business innovation and increasing profitability.

Pleasanton, CA

• Responsible for all marketing, website development and training of sales employees.
• Maintained customer relationships by insuring product quality and efficient customer service.
• Participated in sales of monthly subscriptions resulting in an 83% customer retention rate.
• Responsible for finalizing the sale of the company in 2009.