Responded to approximately 75 incoming calls, emails and chat requests per day from potential and current customers. Provided product guidance, sales support, ordering assistance, and new account orientation and setup.Developed strong relationships with veterinary hospital networks to grow sales pipeline and help create research partnership opportunities. Converted interest calls to active veterinary, affiliate and wholesale accounts.Taught and supported veterinarians, distributors and consumers to utilize gut microbiome testing and treatment for companion animals. Provided troubleshooting of software, delivery, and order fulfillment issues while always striving to exceed customers' expectations.

Provided a loving, safe home for my Mom living with advanced dementia. Provided humor, companionship, outings, cooking, feeding, dressing, bathing, toileting, more.

Increased client base by identifying new business opportunities and cultivating strong relationships with key stakeholdersPrioritized system improvements to improve online application process medical educators use to apply for certified medical education creditsScreened medical education activities for potential conflicts of interest, handling sensitive customer information discreetly and maintaining strict confidentiality at all times as required by company policy or legal regulationsFacilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Guided development of websites for interactive continuing medical education and medical certification at specialty medical boardProvided technical support for physicians interacting with Web portal and created targeted member communicationsCoordinated development with physician steering committees, internal stakeholders and contractors through direct communication and exceptional customer service practices, fostering ongoing relationships built on trust and respect

Conducted freelance marketing and technical writing projects to finance master's degree. Managed day-to-day operations as solopreneur.Developed and maintained solid relationships with clients, won repeat business and referrals.Assisted various start-ups with market surveys and industry research. For example, I cold-called congressional offices to market insurance industry seminars, designed an online survey to collect feedback on prototype golf accessory showcased at a PGA trade show, completed data analysis and report writing projects for a former professor.

Developed, staffed, and managed a start-up help desk operation that supported 3,000 social workers across the U.S. as they learned to use first-generation custom softwareSupported new releases of the standalone application and/or web interface every 2 – 5 weeks for two years with innovative training programs, effective customer communications, and weekly Q&A troubleshooting with Head Start Program Managers.Collaborated with executives at the Head Start Bureau (Administration of Children & Families, Department of Health and Human Services), multiple stakeholders and a large internal project team, managing expectations of very different work group and various competing agendas while maintaining focus on deadlines and deliverables

Supervised 21 staff within a 5-year, $200 million dollar contract to support IT Services at National Aeronautics and Space Administration (NASA) Headquarters.Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.Responsible for hires, fires, resource allocation, performance evaluations for User Services Department.Developed and documented new standard operating procedures to boost cross-team cooperation and bolster customer engagement in quality improvement campaigns.Pioneered in-depth, routine analysis of performance data that was reported to senior management monthly and a wide cross-section of stakeholders weekly and as needed.