Benjamin Burtt Email & Phone Number

Franklin, Ma

The Services LDP is an intensive, two-year Leadership Development Program where members focus on the successful delivery of key projects as well as functional and professional development opportunities. Through six month rotations across various functions within Dell Technologies, members of the Program lead cross-functional, strategic initiatives.February 2018-Present | Dell Technologies Select Sales Strategy & DeliveryCurrent activities include: • Researching and analyzing the future of Manufacturing and Automotive markets• Creating strategies and solutions that translate analysis into actionable insight and opportunities for our customersAugust 2017-January 2018 | Remote Proactive Customer Service• Led the enablement of process automation within Remote Proactive Services, resulting in 15% adoption and 300+ hours saved in month one • Launched strategy to improve data collection practices in order to produce structured data sets that can be leveraged for deep insight and operational improvement January 2017-July 2017 | Enterprise Customer Strategy and Advocacy• Headed cross-functional assessment of customer experience with the introduction of a new, strategic product, offering current state analysis as well as potential solutions to alleviate possible risks• Designed and implemented metrics that provide quantifiable and actionable insight into project and team health • Performed key analysis of collaborative delivery efforts, identifying and consolidating best practices for improved customer experience July 2016-December 2016 | Professional Services Delivery Operations• Led redesign of internal processes with the aim of gaining efficiencies and internal effectiveness• Drove adoption of critical Professional Services delivery strategy through the creation and delivery of communication and training to global teams

Chelmsford, Ma

At Brooks Automation, I worked closely with the Cryogenics team to provide insight into the overall cryogenics market and specific areas of opportunity, based on the company's priorities and capabilities.• Analyzed internal sales data and created visuals and analysis to provide insight into historical sales trends and areas of opportunity• Performed extensive market analysis to build internal understanding of market trends, customer priorities, and competitive landscape • Identified new business opportunities through the analysis and market-sizing of adjacent technologies and products• Create financial models used to track company sales against overall market opportunity

As co-president of Boston College Net Impact, I led the Board Fellows program, in which graduate students work as Management Consultants for local non-profits.• Collaborated with local non-profits to find meaningful projects focused on financial or strategic priorities• Provided support to student teams, ensuring tangible results upon project delivery

As a Project Manager and carpenter, my responsibilities included the execution of overall project priorities, as well as day-to-day construction. • Constructed residential homes, working in frame and finish carpentry• Orchestrated independent contractors to finish projects in a timely, professional manner• Communicated with customers on a daily basis, managing accounts and addressing concerns

Master Of Business Administration (Mba), Competitive Service Delivery/Analytics

Bachelor Of Arts (B.A.), Art History & Classics

Activities and Societies: At History Society

Museum Studies