Benjamin Burtt Email & Phone Number

Franklin, MA

• The Services LDP is an intensive, two-year Leadership Development Program where members focus on the successful delivery of key projects as well as functional and professional development opportunities. Through six.
• Researching and analyzing the future of Manufacturing and Automotive markets
• Creating strategies and solutions that translate analysis into actionable insight and opportunities for our customersAugust 2017-January 2018 | Remote Proactive Customer Service
• Led the enablement of process automation within Remote Proactive Services, resulting in 15% adoption and 300+ hours saved in month one
• Launched strategy to improve data collection practices in order to produce structured data sets that can be leveraged for deep insight and operational improvement January 2017-July 2017 | Enterprise Customer Strategy.
• Headed cross-functional assessment of customer experience with the introduction of a new, strategic product, offering current state analysis as well as potential solutions to alleviate possible risks

Chelmsford, MA

• At Brooks Automation, I worked closely with the Cryogenics team to provide insight into the overall cryogenics market and specific areas of opportunity, based on the company's priorities and capabilities.
• Analyzed internal sales data and created visuals and analysis to provide insight into historical sales trends and areas of opportunity
• Performed extensive market analysis to build internal understanding of market trends, customer priorities, and competitive landscape
• Identified new business opportunities through the analysis and market-sizing of adjacent technologies and products
• Create financial models used to track company sales against overall market opportunity

• As co-president of Boston College Net Impact, I led the Board Fellows program, in which graduate students work as Management Consultants for local non-profits.
• Collaborated with local non-profits to find meaningful projects focused on financial or strategic priorities
• Provided support to student teams, ensuring tangible results upon project delivery

• As a Project Manager and carpenter, my responsibilities included the execution of overall project priorities, as well as day-to-day construction.
• Constructed residential homes, working in frame and finish carpentry
• Orchestrated independent contractors to finish projects in a timely, professional manner
• Communicated with customers on a daily basis, managing accounts and addressing concerns

Master Of Business Administration (Mba), Competitive Service Delivery/Analytics

Bachelor Of Arts (B.A.), Art History & Classics

Activities and Societies: At History Society

Museum Studies