• Lead the Model Office initiative, implementing best practices and procedures for process optimization and efficiency.• Collaborate with cross-functional teams to identify process bottlenecks, analyze data, and recommend strategic improvements.• Communicate Model Office requirements and risks to ensure adequate resources and capacity are available.• Lead sessions to ensure stakeholders are proficient in utilizing new processes and technologies.• Manage project timelines, budgets, and resources to ensure successful project delivery.• Foster a culture of continuous improvement, resulting in optimal efficiency.• Assisted in the development and execution of business strategies.• Collaborated with cross-functional teams to design and implement process improvements, resulting in better feedback ratings.• Prepared detailed reports and presentations to communicate analysis findings to key stakeholders.• Assisted in the development of business cases for new projects and initiatives.• Presented findings and recommendations to senior management and key stakeholders, influencing strategic decisions.• Created detailed process documents/manuals.

• Translate conceptual business and user requirements into technical requirements in a transparent manner that is comprehensible to developers/project team• Collaborate with the project team to build and test agreed solutions, ensuring that business analysis materials (e.g., agile user stories/requirements, specifications, etc.) have appropriate detail to achieve project objectives.• Effectively communicate insights and plans to cross-functional team members and management and ensure high-quality solutions meet business needs and requirements• Define data elements on Oracle DB using SQL and map these elements to data cubes to support an ETL from source systems to target object.• Managed changes through the IT Change Management lifecycle, ensuring that all policies, processes, and procedures were followed and all changes were accurately recorded, scheduled and controlled• Managed end-user communications with various business stakeholder groups through clear executive communications • Apply the methodic use of systematic and scientific approach to assess and continuously improve the fit of existing and new platform solutions in meeting stakeholder needs throughout the platform/product lifecycle, up to the retirement of these solutions• Perform Completing gap/fit analysis, including software application assessment/validation between AS-IS and TO-BE business process using MS Visio/Lucid chart• Translate conceptual business and user requirements into technical requirements in a transparent manner that is comprehensible to developers/project team• Collaborate with the project team to build and test agreed solutions, ensuring that business analysis materials (e.g., agile user stories/requirements, specifications, etc.) have appropriate detail to achieve project objectives.• Effectively communicate insights and plans to cross-functional team members and management and ensure high-quality solutions meet business needs and requirements

• Coordinated business process and workflow mapping and documentation using Visio. • Elicited, analyzed, and documented functional specifications for Microsoft Dynamics, web-based, and system solutions. • Developed future solution strategies by working closely with Business and IT Development teams• Developed strategies to improve service development life cycle and governance processes while supporting business partners with innovative solutions and recommending applying Nestle technologies.• Established and maintained excellent working relationships with business contacts, IT developers, and vendors• Served as the liaison between business and systems analysts, developers and project management group• Work with the development team and business units to establish the technical vision and analyze alternatives between usability and performance needs using the excellent analytical skill.• Conducted business analysis requirements gathering and documentation, and validation testing • Resolved Incident tickets and actioned request tickets remotely and in-person• Conducted vulnerability testing and patch management, adding security patches to computers on the network • Led analysis of business process workflow and alternative solutions considering benefits, risks and costs.• Analyzed and summarized data used in models, analysis and tracking against forecast and business objectives • Documented procedural documents and ensured they were consistent with policy and structural changes organized and coordinated project approval processes for various levels of the governance structure• Identifying, analyzing and documenting business environment, functional and non-functional requirements• Led requirements kickoffs, workshops and validation and training sessions, including developer walkthroughs• Data mapping, conversion documentation including detailed conversion strategies, and data migration

• Facilitated sessions with project team members and business stakeholders daily to determine project vision and scope, brainstorm solutions and identify opportunities• Gathered, analyzed and documented solution requirements using business process models, use cases; providing both functional and technical expertise to the business• Translated product and business requirements into implementable user stories with a prioritized product backlog. • Lead business process transformation and facilitate and manage stakeholder and client relationships to design solutions and meet business and enterprise needs• Working on functional design documents to support the build of high traffic chat application on a react JS platform and using web analytics like SAP BOBJ (Business Objects) to drive business decisions• Lead the assessment of business needs, AS-IS and TO-BE business process modelling utilizing tools like BPMN 2.0• Lead structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs, identifying gaps (Gap Analysis) and recommend options, risks, and cost vs. benefits• Create and refined preliminary design/mock-up of new functionalities, developed flow charts, use cases, test cases, user stories, prototypes, wireframes, models, functional diagrams and descriptions that communicated application