IT Automation team lead responsible for work intake & delegation, quarterly planning, Ops reporting, roadmap creation, and people managing.Project management of various initiatives including Duo to Okta migration, BetterCloud to Okta Workflows, and secure email implementation overcoming obstacles and meeting quarterly objectives.Google support for multiple on-going health studies in siloed Google Workspaces.ChromeOS device management and improvements in a controlled lab environment ensuring compliance with GxP regulations and guidelines.Implemented Okta to Google downstream account automated provisioning eliminating human error in the account creation process.Fulfill Legal and People team requests for legal holds and data access.Improved user experience across the company by deploying Jamf Connect to synchronize logins from the IdP to local MacBook reducing the need for multiple passwords but instead enforcing a single strong password.Using Python and utilizing APIs, developed automation to sync on-call scheduling from teams in PagerDuty to Slack groups to provide clear communication channels to appropriate on-call parties for support.Designed a scheduled process for redacting message content in a website chat solution from 90 days or older to meet internal security requirements and data retention policies.Automatically created and assigned Jira tickets to the Dev Ops team for terminated employees to decommission ad-hoc VMs directly resulting in reducing AWS costs.Programmed a web app in a Docker container for the Software team to renew Google auth. offline tokens needed for automated testing logins. This was built using the Flask micro framework.Built a mail merge and PDF creation tool in Google App Script for HR to be able to quickly generate emails from a template and store PDF records of benefit offerings to employees.

Primary admin and lead SME for several SaaS products including Google Workspace, Zoom, and BetterCloud.Integrated third party applications and services with Google using SAML and SCIM for SSO where Google is used as the IdP.Implemented CIS Benchmark Recommendations to secure and limit the attack surface for Google Workspace. This includes following security best practices for securing Gmail to prevent phishing and malware attempts and data loss prevention (DLP) configurations for Google Drive.Created custom integrations for BetterCloud, a SaaS management product, using JavaScript to help improve the onboarding and offboarding processes by handling license management and user creation/archiving in Zoom, Smartsheets, and 10Kft. The custom integration for Smartsheets had additional logic checking if the user’s manager is licensed to be able transfer project files to them, else it transfers the files to a service account and notifies the manager where those files can then be found.Using Google App Script (JavaScript), created an automated process that allows form submissions from IT on-site team members to update various attributes on Chrome OS devices that then apply custom configurations to the devices based on the data submitted.Wrote an extraction and transformation process in Python to pull data out of Lever using their API. This data is then used in Qualtrics for advanced analytics and feedback forms to candidates to provide insight for the talent acquisition team.Helped integrate and deploy Zoom company wide as we shifted away from our previous VC solution.As the Zoom admin, proposed, configured, and led the deployment of over 120 Zoom Rooms revamping the video conferencing experience.

Engineered and developed a districtwide solution for remote student registration using App Script, HTML, and Google Drive during the COVID 19 pandemic. Automation allows for data to be sent from a Google form to the appropriate school or office and provides the parent/guardian with the correct forms based on their type of enrollment.Acclimate quickly and provide creative, scalable solutions when brought in to support technical issues small and large.Created an efficient and timely program for the Office of Human Resources and Development (OHRD) that parses and manipulates data of each individual school’s projected staffing allocations and produces an overview for the school administration.Using the Jamf API, designed the front and back end, developed, and brought into production the MCPS internal web app iPad App Remover that allows students on iPads in shared mode to uninstall apps while using Jamf Self Service app to reinstall apps. A Linux server, Apache2, PostgresSQL, Django 3, Celery with Redis server as a broker, and Bootstrap 4 was used for this project. Used a custom connector to automate any changes to the database of iPads and student objects.Using Python, developed a program to ingest data from RAND, an outside vendor, to process provided CSVs and email unique messages to thousands of survey participants in the district using that data.

Designed and implemented the base configuration policies of iOS devices utilizing the Jamf Pro MDM solution. These base policies allowed for the deployment of 500 iPads in elementary schools. Acted as the primary level three administrator for the district’s G Suite domain which provides educational tools and resources for 186,000+ staff and students. Common tasks include providing input on secure yet serviceable policy changes, account incident investigations, end user support, and Chromebook management.Created a managed environment for macOS devices to help integrate MacBooks and iMacs into the existing technology ecosystem, producing a safe digital environment for staff and students.Collaborated with and trained the technical support specialists for the Office of Special Education to integrate Jamf as the management platform for their existing iOS devices. This effort streamlined their workflow which allowed for centralized management of their iPads, eliminating the need for manually configuring and updating hundreds of devices annually. This also standardized their iOS app deployment and management processes to ease the integrations of new initiatives as they are introduced.Engineered a process through scripting which allowed for the import of data from PowerSchool, a student information system, into Apple School Manager for the creation of 186,000+ MCPS managed Apple IDs. The automation of this process compresses many hours of manual data entry in to a simple scheduled task, ensuring data integrity and consistency.In accordance with the Children’s Internet Protection Act, CIPA, assisted in the administration of GoGuardian, a classroom management software and content filtering platform, to improve and protect the staff and students’ digital learning experience.

User support and technology administration.Analyzing and resolving problems related to workstations, networks, servers, printer and educational technology.Performing systems analysis.Designing and implementing configuration changes.Provide guidance and assistance to employees in relation to technology.Summer Update deployment communication and organization co-lead.

• Train new field technicians in IT maintenance, installation, and troubleshooting.• Client relations and services.• Fulfillment of IT contractual obligations to clients.• Software and hardware deployment and maintenance.• Network layers 1, 2 and 3 installations and troubleshooting.• Stop/Break/Fix emergency service calls ranging in scope from software installation and reimaging to hardware repair in a variety of environments.• Telecommunication infrastructure consulting.• Site surveying and contract proposals.• Invoice and bill tracking.

• Google Apps, Adobe Creative, Code42, Trend Micro, JoinMe, Cisco WebEx, Slack, Smartsheet, and Dropbox administration.• Microsoft Office 365 Business (Outlook, Word, Excel, and PowerPoint) implementation and deployment to employees.• Administration of Mitel 3300 phone system.• Day to day trouble ticket completion of employee’s software/hardware related issues using JIRA ticketing system.• Hardware and software procurement.• IT asset management of 200 plus devices.• Continual equipment refresh to keep employees up to date.• Windows XP, 7, 8.1, and 10 proficient. • Mac OS X proficient.• Audio/ Visual equipment installation, maintenance and repair.• Move, add, or change of any structured cabling in office as needed for new devices.• IT vendor relations.

• Software and hardware deployment and maintenance• Windows 7/8.1 upgrades in office environments• Cisco networking installations (routers, switches, WLCs, WAPs)• PBX systems installation and maintenance.• Audio/Visual equipment installations and maintenance• Fiber optics installation, terminations and troubleshooting• Point Of Sale equipment (IBM, Micros, Verifone, NCR, Inegnico)• Structured Cabliing for Demarc extensions and office build outs.

• IBM blade server maintenance (upgrades, OS deployment)• POS maintenance and upgrades• Cabinet/Rack installations (routers, switches, servers, firewalls, PBX/Key systems)• Daily use of networking tools (punch tool, cable toner, fluke cable tester, butt set)• Structured cabling (new construction, remodels, T1/Demarc extensions)• Overhead paging and speakers