Benjamin Cano Email & Phone Number

La Habra, Ca, Us

Orange County, California Area

• Maximize efficiency of administrative process by streamlining paperwork in a timely manner and ensuring proper filing of every document. • Optimize site(s) processes to ensure high team performance • Determine areas of improvement for cost control and initiate changes • Reduce expenses by minimizing waste and allocating staff levels correctly • Implement safety policies to reduce or eliminate incidents • Interview, hire and train new staff• Work with team members to increase individual performance and set realistic improvement goals • Maintain operational efficiency with proactive oversight and corrections• Finalize all aspects of payroll , medical and company benefits, employee relations• Increase market share by ensuring total customer satisfaction and encouraging referrals

Orange County, California Area

• Supervised and developed a team of 20+ employees with over 80 indirect reports• Solicited information from administrative staff, executive leadership, and other department managers to make informed decisions regarding operational changes• Acted as company HR generalist under supervision of CEO• Enforced all local, federal, company , FDA, DEA and pharmacy regulations• Attended industry conferences and trade shows to maintain knowledge and network • Promoted company at industry and trade conferences • Hosted and organized local community events, trainings and health fairs • Initiated a program to standardize training and increased efficiency by 15% • Outlined site policies and optimal work and safety procedures • Define employee functions and kept individuals on task

La Habra

• Supervised a team of five clerks ensuring all aspects of shipping & receiving • Trained and developed team to minimize shipping errors, breakage and customer service• Mentored junior team members to improve performance• Increased productivity and decreased spending and replacements • Updated and maintained logistics and shipping policies • Purchased all shipping materials • Processed and resolved all and any shipping claims, complaints or problems • Created and maintained company S.O.P’S for shipping, retail sales, OTC sales and home delivery logistics • Directed and performed company building daily maintenance and prevention • On-line order fulfillment

Orange County, California Area

• Sold and up-sold customers over the counter items, vitamins and supplements • Ensured customer service was executed by picking up incoming phone calls and making sure the customer was happy before they left the pharmacy • Delivered medication to customers to their homes and business and set up any medical devises new to the patient • Maintained company grounds and janitorial ensuring all areas of the pharmacy and business where always exceeding customer and OSHA regulations • Ensured all shipments leaving the pharmacy are correct and all shipments arriving got to the right department. • Demonstrated and trained customers when obtaining new medical devices

La Habra

Collaboration of organization, fund-raising, team building , new community business guidance , local marketing, membership sing-ups and networking ambassador

Orange County, California Area

• Sold and up-sold customers upgraded fish tank and accessories • Delivered purchases to homes and installed based on package size purchased • Performed all the cleaning and maintenance for animals and equipment in store • Kept a vigilant eye to decrease theft and lower shrinkage • Ordered inventory and priced to ensure a minimum of 80% markup • Balanced and kept inventory of sales registers and balancing of internal books • Ensured proper shipping via , USPS, PO Boxes, FedEx, UPS and DHL• Purchased live plants from local growers for reproduction and markup of 100%• Scheduled team for coverage around peek time and sales expectations • Helped owner in any display demolitions and creations

Business, Management, Marketing, And Related Support Services

Human Resources Management And Services

Business Administration, Management And Operations

Criminal Justice And Corrections

High School Diploma

Business, Management, Marketing, And Related Support Services