Benjamin Carter Email & Phone Number

San Francisco, Ca, Us

Acquired and onboarded vendors and tools for GRC and Security teams.Developed and maintained comprehensive security documentation (policies, standards, SOPs) utilizingthe Secure Controls Framework.Performed in depth risk analysis of perceived risks and guide stakeholders through remediation andmaturity.Researched and communicated healthcare security and privacy regulatory requirements and theirimplementation in IT infrastructure, developed software, and laboratory settingsActed as Subject Matter Expert for Security Risk Management, Customer Security Assessments,Application Security, and Compliance (HIPAA/HITRUST, CAP/CLIA, SOX, ISO, SOC 2).Led internal assessments and external audits ensuring compliance across security, privacy, and laboratory regulations and assessing audit readiness.

San Francisco, Ca, Us

Designed, enhanced, and optimized IT infrastructure and processes across local and AWS environments, including genetics labs, to bolster security posture and operational efficiency. Spearheaded projects aimed at achieving Zero Trust Architecture, significantly reducing risk in alignment with industry best practices. Developed and maintained comprehensive security documentation (policies, standards, SOPs) utilizing the Secure Controls Framework. Acted as Subject Matter Expert (SME) for Security Risk Management, Customer Security Assessments, Application Security, and Compliance (HIPAA/HITRUST, CAP/CLIA, SOX, ISO, SOC 2). Led internal assessments and external audits ensuring compliance across security, privacy, and laboratory regulations.

Seattle, Washington, Us

Established IT infrastructure from the ground up, ensuring seamless transition from Genelex, with zero unscheduled downtime. Managed HIPAA-compliant Active Directory (AD) domain and infrastructure, overseeing a team of 1-3 MSP engineers. Led development and maintenance of a custom laboratory reporting application, managing both local and offshore development teams. Contributed to product development as a product manager and AWS DevOps specialist, optimizing AWS infrastructure for HIPAA compliance. Authored and maintained HIPAA Privacy and Security policies, IT policies, and procedures. Managed security and privacy initiatives, participating in regulatory audits and customer assessments.

Managed HIPAA-compliant AD domain and infrastructure for CAP/CLIA certified genetics laboratory, overseeing CRM, SQL, and Exchange environments. Supervised a team of 2-4 MSP engineers and offshore developers for custom laboratory reporting application. Led security enhancement initiatives, participated in audits, and maintained HIPAA Privacy and Security documentation. Managed IT policies and procedures, including maintenance of WordPress-based informational website and blog. Maintained WordPress based informational website and blog

Maintained 5 calls a day with 92% first call resolution, 30% above industry averageRepaired and maintained full line of Sharp and Savin CopiersPerformed network setup and installation at customer sitesTroubleshot networking problems over phone and onsite in Windows and Mac environmentsEmployee of the month three times in this period

Setup New CopiersRepaired machines in shop that could not be repaired in the fieldContinued assisting Network AdministratorEmployee of the month once in this period

Bachelor Of Applied Science (Basc), Computer/Information Technology Administration And Management

Associate'S Degree, Computer And Information Sciences And Support Services