Benjamin Casey Email & Phone Number

Los Angeles, CA, US

· Designed and implemented a project management framework for 38+ enterprise-driven SaaS initiatives across all three programs of Customer Experience (Voice of the Customer, CX Culture and Readiness, Transformative Change)· Developed a prioritization model informed by customer insights to maximize business impact, drive ROI, and align project goals with.

Redlands, California, United States

· Lead the planning and implementation of CX projects under the Voice of the Customer program to successful completion· Set project schedules to achieve milestones, adhere to deadlines and ensure output delivery· Work with leads and program managers to understand CX processes, workflows, and outputs· Act as a trusted point of escalation for the CX team, by.

Redlands, CA

· Highly driven active contributor of an agile team dedicated to executing product marketing campaigns and driving awareness of Esri’s products to users across the globe· Spearheaded global SaaS product marketing initiatives, boosting adoption through data-driven campaigns and collaborative customer enablement strategies· Developed customer-centric.

Redlands, CA

• Active contributor of a highly collaborative cross functional team dedicated to designing and delivering an optimal customer experience at every touch point of the Esri customer life-cycle.
• Developed critical research on trial experiences with various products that resulted in deliverable solutions to Product Management to meet marketing campaign demands.
• Designed journey maps to track and deliver insight on process improvements, as well as suggestions for… Show more Active contributor of a highly collaborative cross functional team dedicated to designing and delivering.
• Designed journey maps to track and deliver insight on process improvements, as well as suggestions for enhanced usability.
• Closely observed departmental experts to gain a profound understanding of business operations, workflows, back-end, and front-end processes. (i.e: Customer Experience, UI/UX, Technical Support, Global Business.
• Participated in Voice of the Customer Program (VoC) to address and assign vital feedback to key staff members and departments for customer experience improvements.

Skokie, IL

• Experience with web design, yahoo, and google analytics.
• Consulted with owners to ensure strategic marketing plans are met.
• Generated engaging social media and marketing campaigns to fuel a greater social media presence.
• Developed a more attractive and user-friendly website.

• President of the University of Redlands Chapter

Redlands CA

• Vice President of the University of Redlands Chapter

• Vice President of Pledge Education at the University of Redlands, Xi-Pi Chapter

• Marketing Chairman at the University of Redlands, Xi-Pi Chapter

• Outreach to business leaders, and organize events for professional education
• Vice President of Professional Activities at the University of Redlands, Xi-Pi Chapter

1249 E Colton Ave, Redlands, CA 92373

• Assist in areas of computer operations, hardware, software, and data management

Redlands CA

• Worked directly with the product marketing team to generate a customer journey analysis using a variety of SaaS products.
• Conducted research using Collector for ArcGIS, along with a competitor analysis.
• Provided recommendations to enhance the trial experience for Esri’s products and applications.

• Managed CRM software, provided customer service to clients, and converted leads into sales
• Utilized WordPress to add blog posts to the main page, and update Help/FAQ page

Highland Park, Illinois

355 Deerfield Rd, Deerfield, IL 60015

1220 Fredrickson Pl, Highland Park, IL 60035