Benjamin Cevallos Email & Phone Number

Poway, California, United States

Implements new security defensesManages security systemsImplements new systemsManages emails, helpdesk tickets, and phone messages/callsTroubleshoots and repair basic computer, printer and device issues for staff and familiesProvides end-user account and services support (e.g. password resets, Google Apps) for a variety of services and systemsProvides phone, email, and remote Internet assistance to 18,000 end-usersProvides in-person assistance to office personnelProvides a high level of customer service to staff and familiesUpdates and assign assets, maintain inventory, equipment loans and returnsResolves and tracks equipment orders and returns, ship items, RMAs and status updatesCollaborates with other team members to implement, maintain and improve devices, services and cable network infrastructureInstalls workstations, printers, software...etc.Other duties as assigned

Los Angeles, California, United States

Managed social media interactions across multiple social media platforms.Assisted in tracking social media user engagement activities.Provided new opportunities to promote growth on social media sites.Participated in developing and modifying content.Actively researched and participate in campus activities. Collaborated about on-going ITS projects, resources, and services.

Cypress, California, United States

Managed day to day tasks alongside the company owner.Consulted with owner on products to buy.Provided user end support for 25 customers per week. Completed quality checks on about 20 to 100 laptops, desktops, and peripherals on a weekly basis. Installed hardware/software upgrades and performed troubleshooting.Marketed 20 to 50 items per week on multiple online platforms.Implemented and optimized methods of product storage and data entry.

Los Angeles, California, United States

Diagnosed software, hardware, and network problems.Reported software, hardware, and network problems.Diagnosed user problems and educated students on the proper walkthroughs.Diagnosed basic printing problems and maintained lab print job menu.Maintained lab security for software, hardware, passwords, alarm codes, and special lab areas.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Computer Systems Informations, Csit