Benjamin Chavez Email & Phone Number

Valenzuela, Ncr, Ph

Haifa District, Israel

Supports Augury clients, partners and managers on IoT technical related cases

San Mateo, Calabarzon, Philippines

Handles complex technical cases for both Bell Mobility and Bell residential internet connectivity issues, and high/low-risk complaints. contacts the assisting department that will be able to help or fix customer faults. Mentally prepped on decision-making in regard to every case handled. Assists trainers and helps support newly hired front liners if needed Inbound if there are availability and outbound calls if needed for case managing

Philippines

Took 3 accounts Bell Canada, UberEATS and Viator while I was working under ConcentrixProcess adjustments, onboarding customers, providing technical assistance, answering customer queries and more.

Mall Of Asia Pasay City Manila

Revel Systems• Handles Apple App based POS System being used now worldwide• Providing assistance on customers whenever they had issues on the app itself by handling networking issues and assisting them on summary of their reports plus modifications on the app using excel sheets and upload it on main server that would suit their needs.• Handles cases using a ticketing program to ensure none was missed and all had been served

Philippines

Assesses add and change users, assign phones, manage extensions and groups under cloud phone system technologyManages devices that are connected around the office in an integrated solutionCase management and escalates ticket to back office for complex issues

Philippines

Telstra BigPond• Imposes process improvement, provides a better or more simplified or much effective work around on a particular issue that would help not just the front of house but the business itself.• Dedicated case ownership, resolves issues or seek what’s best or exceed beyond ones' scope of support to customer no matter how complicated customers issue is, in order to provide customers satisfaction.• Promotes the end point of every repeat call• Helps front of house agents, shares best practices that would help them improve their call handling

Philippines

Telstra BigPond• Handles Customer’s Technical Concerns.• Troubleshoot Wireless/ ADSL Connection issues (LAN and Wi-Fi), Configure Emails and other Internet Concerns.• Process Escalations, Web forms and Creates Cases for the Customers issues• Provide Excellent Customer Service and Satisfaction for every calls received

Philippines

AT&T U-Verse• Explains details to the Customer about Their Connection.• Troubleshoot IPTV Issues, Configure LAN and Wi-Fi Connection, Configure Remote Control for the IPTV, and CVOIP.• Assist customers Through Setting up IPTV with Different Parental Settings• Assist customers in configuring Emails, Third Party Emails and Antivirus.• Offers Additional Features for the Customers Subscriptions.• Assist customers with their Cable connections, Channels and special Features.• Dispatches Technicians if Concerns was not resolved over the Phone.