Benjamin Clawson Email & Phone Number

Saratoga Springs, Ut, Us

Saratoga Springs, Ut, Us

Pleasant Grove, Utah, United States

United States

Managed the Client Relations department as the company scaled from a $4 million company to a nearly $20 million within the last two years with the number of clients growing from 100 to over 200 with a customer fall off of less than 5%. Provided customers with the tools, knowledge and experiences that they needed to successfully manage and grow their ecommerce business. This was accomplished through the development of over 30 Standard Operating Procedures (SOPs) and training documents. Additionally, conducted face-to-face online training sessions to impart crucial skills and knowledge, while consistently managing customer expectations.Enhanced and optimized the client onboarding process by implementing a comprehensive and standardized checklist, ensuring uniformity in customer onboarding procedures. Leveraged advanced tools such as Prezi and Trello to meticulously monitor the customer onboarding workflow, facilitating the establishment of clear expectations and streamlined systems training.Effectively communicated company processes and standards to clients to ensure successful order fulfillment.Provided quarterly business analysis to ensure healthy growth and success of the client.

Averaged over 10% net profit with 28% sales year over year and over $1.6 million in annual sales. Helped maintain HR policies and assured team member compliance to all local laws and policies.Managed the interview, hiring and termination process of employees at two restaurants in Salt Lake.Contributed to the successful launch of three distinct restaurants in Minnesota, Oregon, and Nevada, overseeing comprehensive new hire and management training programs. Ensured strict adherence to corporate standards during the grand opening phase, fostering a seamless integration of operational excellence across all locations.Served as the leader of supply chain operations and collaborated with the other leaders responsible for executing safe and effective operations that met the needs of the organization and its employees.Utilized leadership skills to grow team vision and organizational initiatives. Monitored industry trends to enhance restaurant profitability and drive sales growth, conducting thorough monthly reviews of the Profit and Loss (P&L) sheet. Implemented a proactive approach by performing daily inspections of food establishments to uphold and enforce company standards, ensuring a consistently high level of operational excellence.Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Murray, Utah, United States

Murray, Utah

Salt Lake City, Utah

Maintained a book of business with 10+ affiliates growing over 100% with increased revenues of $100,000 monthly. Contributed to the growth of the affiliate marketing channel by 15.32% over the course of one year. Achieved this by actively engaging with affiliates through regular meetings, skillfully negotiating rates to secure increased lead generation. Additionally, expanded the network by onboarding new leads at various industry conventions.Leveraged extensive call center sales experience to guarantee adherence to company standards within call center operations, ensuring that affiliates received the desired Return on Investment (ROI) from the leads provided to these call centers.Collaborated with affiliates to strategically enhance the volume of leads directed to call centers, thereby maximizing profitability for both affiliates and Progrexion Marketing. Tracked lead sales conversions and meticulously monitored lead screening quality to ensure optimal performance and results.

Las Vegas, Nevada Area

Provo, Utah, United States

Facilitated new hire training of hundreds of employees across five call centers in three states. Oversaw the imparting of essential sales skills, company policies, and procedures, ensuring comprehensive understanding and adherence among the team.When opening call centers, assisted management in adapting to a new company and the new policies, procedures, culture and legal regulations that were to be followed. Developed comprehensive training and development programs aimed at enhancing sales performance and optimizing employee retention of critical information.Sustained a new hire attrition rate below 10%, concurrently achieving exceptional new hire sales conversions of nearly 20%, thereby upholding the company's high standards for employee retention and sales performance.Worked with the recruiting department and management to identify desired qualities in successful and profitable employees.

Provo, Utah Area

Provided an outstanding customer experience, by being an extremely talented Sales representative.Lead my team as one of the top tier telephone representatives, in selling credit repair service through problem solving and individually connecting with potential clients.

Provo, Utah

Managed a team of thirty agents. I was responsible for the interviewing, training, and management of employees. Used leadership skills to motivate sales agents in order to increase sales totals.

Master Of Science - Ms, Management And Leadership

Bachelor Of Science (B.S.), Business Administration And Management