Benjamin Clayton Email and Phone Number

Multi-unit leader: Responsible for driving POS dollars for 21 Home Depot locations in the San Diego Market, by ensuring store-generated leads resulted in fast and complete installations of customer's window and entry door purchases.Operational Excellence: Revitalized operational processes by identifying things that slowed down overall cycle time and incorporated customer feedback to improve the installation process.Strategic Partner Engagement: Working closely with strategic partners, I contribute invaluable insights into our strategy. I actively shape and facilitate the rollout of impactful tactics aimed at achieving our Key Performance Indicators (KPIs). Customer Service: Resolved unique and recurring complaints, promoting loyalty and enhancing operations.Growth Initiative: Implemented process improvement initiatives to optimize procedures, improve efficiency, and support company growth.Employee productivity: Established business rhythms for Area Installation Specialists and Installation Coordinators, resulting in a 25% increase in completed installations, as well as .5 increase in IVOC scores.

Sales Model execution: Coached sales associates on product specifications, sales incentives, and selling techniques, significantly improving customer satisfaction, which resulted in market-leading NPS scores.Value Prop execution: Oversaw the functions of store within-store operations by Managing vendor-provided labor of, Samsung experts, Microsoft experts, AT&T experts, as well as Verizon experts. Maintained merchandising standards of each vendor. Exceeded KPI goals by coaching VPL experts on best practices and validating execution of proper selling techniques, which resulted in consistently ranking in the top 10 of vendor-specific scorecards.Talent development: Supervised and evaluated staff, driving skill development, daily objectives achievement, and career advancement.Company growth initiatives: Consistently met or exceeded business targets through employee engagement and forward-thinking planning, resulting in 10% year-over-year comp growth.Strategic Planning: Conducted weekly staff meetings to motivate team members, address concerns, plan improvements, and evaluate progress toward goals.

Merchandising: Oversaw continuous floor maintenance and recovery efforts, ensuring customer-ready displays and shelves. Team building: Built successful retail teams by fostering a collaborative culture and developing daily plans focused on common goals, reducing turnover to 10%.Talent Development: Performed monthly one-on-ones with employees to provide them with positive feedback and highlight victories from the prior month. Created action plans to provide underperformers with specific focus areas to improve performance.Strategic planning: Submitted reports to senior management to support decision-making and business planning.

Sales: Responsible for meeting dept. daily, weekly, and monthly sales goals. Was top performer in all KPIs and was recognized on multiple occasions for providing excellent customer service. Merchandising: Improved the look and feel of the computer dept. by validating in stocks, verifying the functionality of displays, and dusting and wiping down dept as needed.Training: Responsible for creating training path for new hires. Focused on selling techniques, art of the demo, and dept responsibilities during downtime.