Ben Coffinberger Email & Phone Number

Working at the crossroads of customer success, technology, and innovation, Ben Coffinberger is a customer success leader with considerable technical and analytical skills. He brings more than ten years’ experience improving enterprise-level engagements in mission-critical SaaS environments. Ben holds a Master of Science degree in Information Technology Management in which he gained an executive-level perspective to manage IT and information across all business disciplines with a primary focus on IT strategy and digital transformations.Ben is a US Patent holder. He invented and commercialized the use of artificial intelligence to translate policies written in natural language to machine-readable logical Identity Management and Access Controls that are based on attribute (ABAC), role (RBAC), or discretionary policy (DAC). This innovation addresses the challenges inherent to the externalization of access control policies from information systems. Typically, policy is written by non-technical InfoSec professionals which then need to be translated by “hands on” cybersecurity engineers into computer code. Ben’s automation of this process reduces the potential for error and rework.As an expert in SaaS and cloud-based services, Ben provides guidance on building and maturing customer solutions programs, vetting of technical subject matter experts for security-sensitive environments, and leading qualitative and data-driven initiatives to deliver consistent and sustainable positive customer experiences. Drawing on his diverse skillsets, he translates complex information sets into precise and actionable recommendations that benefit the organization and client alike. Throughout his career, he has supported myriad industry verticals including government, and world-leading organizations in technology, law, finance, manufacturing, healthcare, media, and entertainment.Ben Coffinberger consistently delivers highly profitable business growth through development of strategic customer journey roadmaps and building customer solution programs translating complex information sets into precise and actionable recommendations to deliver white-glove customer experiences.Ben’s areas of expertise include:• Customer Success • Evangelizing and Driving Adoption of Products and Services • Client Lifecycle Management & Retention • KPI Development and Analysis• Project Management & IT Governance• SaaS & Cloud Technologies• Content Management Systems• Incident Management• Identity Access Management• Access Control• Digital Transformation

Listed skills include Recruiting, Marketing, Talent Acquisition, Technical Recruiting, and 16 others.