Benjamin Collins Email & Phone Number

St. Petersburg, Florida, Us

• Provided business analysis support for HR systems, including analyzing and documenting business processes, and translating user requirements into Business Requirements Documents (BRDs)• Participated in the planning, development, testing, and deployment of system solutions with a focus on efficiency and automation• Collaborated with IT to develop work estimates, requirements, and deployment plans for technical solutions to business needs within approved project budgets and timelines• Communicated regularly with HR functions including HR Business Partner Groups, Talent Acquisition, and Total Rewards to understand objectives, identify process or technology gaps, and document business requirements• Developed and maintained project schedules, produced reports, and managed documentation needs as required• Reviewed operational procedures, defined and mapped business processes, identified best practices, and recommended improvements• Managed system setup and configuration to support functionality, ensuring documentation of changes.• Led User Acceptance Testing (UAT) tasks by developing test strategies, creating and executing scripts, and approving changes for deployment to production environments• Contributed to and reviewed Business Requirement Documents (BRDs), Functional Design Documents (FDD), and technical solutions to enhance business processes and system functionality• Supported IT partners with production deployments during non-business hours, providing manual configurations and user validations• Served as a technical resource, analyzing and troubleshooting system issues, and taking ownership to resolve escalated Tier 2 issues for the PeopleSoft HCM system and other HR systems

West Chester, Pennsylvania, Us

Qurate Retail Group, Home Shopping Network, Inc. - 02/2019 - 06/2020• Tailored and scheduled reports within Workday for customers across Qurate Retail Group (QRG). Report requests included headcount, turnover, promotional, step pay, and audit requests• Assessed and audited QRG’s Workday dashboards to identify issues in the test environment• Developed a Frequently Used Report listing for end-users to reference and run within Workday • Maintained Home Shopping Network’s (HSN) PeopleSoft system including the transfer of data from Workday to ensure payroll accuracy (daily maintenance of the PeopleSoft staging tables to correct any identified issues in the data)• Verified, scrubbed, and cleaned employee data feed from PeopleSoft to QRG’s Workday system including job code mapping, salary updates, and position changesHome Shopping Network - 04/2015 - 02/2019• Administration of HR systems, primarily PeopleSoft, in primary or back-up capacity process and data governance and for developing simple to complex programs, reports and/or metrics to meet user needs and business requirements and from sourcing systems• Responsible for day-to-day activities related to PeopleSoft transactions and reporting including query creation, administering business rules, table setups and configuration in departments, job codes, position management, e-profile, and manager/employee self-service with data entry as required.• Troubleshoot, research, resolve or escalate issues as necessary, proactively keeping end-users aware of status and taking responsibility for ensuring that outstanding issues are addressed in a timely manner.• Act as liaison between HR and IT and provide support for testing in the implementation of system upgrades and enhancements.• Prepare process maps and audit data to ensure data integrity; work with process owners to resolve any data issues.

• Develop, analyze and implement key HR performance indicators, baseline metrics, dashboards and processes to measure HR initiatives to reduce costs, turnover and identifying trends• Collaborate with HR team members to establish data collection methods to determine HR efforts in limiting recruitment costs and auditing data entry loads to ensure accuracy• Retain data and construct EEO-1 and VETS-100 reports for regulatory compliance• Partner with departments to minimize turnover within the clerical wage population oh PHEAA• Extract, evaluate and summarize exit and stay survey data to provide recommendations to minimize turnover based on the requested feedback• Forecast retirement trends based on a combination of length of service and age of employees to determine departments’ staffing needs five (5) years out• Assist with system upgrades by testing data entry, verifying data through analysis in excel and providing recommendations

Pittsburgh, Pa, Us

University of Pittsburgh Physicians of UPMC - 05/2010 - 04/2013• Received, reviewed, and processed all paperwork related to physician/resident/staff payroll including new appointments, terminations, salary changes, status changes, leaves of absence, check requests, and all other documents as they relate to payroll• Data entered all PeopleSoft information including the initial entry of applicants, hire/transfer, new employees, maintenance of compensation, employment status, common paymaster placement, position management and terminations• Worked with Corporate and Captive Insurance to procure, update, and delete Malpractice coverage• Ensured accuracy of form I-9 for all new hires through audit process• Ran Queries for Ad Hoc requests and scheduled reports• Used Microsoft Excel at a high skill level to generate reports and spreadsheets that may contain items such as V-Lookup formulas and Pivot Tables• Provided data entry, audit, and reporting support in PeopleSoft data for Human Resources and Administrative Services and Physician RelationsChildren's Hospital of Pittsburgh of UPMC - 05/2005 - 01/2009• Report generation from PeopleSoft to deliver to a variety of levels within the hospital from the CEO to Supervisors• Oversaw all aspects of our annual review process including testing, launching, advising, documenting and processing increases for all staff at CHP• Produced and maintained a variety of statistical data including but not limited to turnover, JCAHO reporting, headcount and vacancy reports• Implemented and documented procedures for a variety of processes from maintaining security within PeopleSoft to vacancy reporting to tenure• Reconciled nursing and other department Position Control back to budget biweekly• Utilized PeopleSoft to open job requisitions, maintain departments, report generation through query, run benefit reports for vendors and data integrity

Dallas, Tx, Us

• Planned, developed and led project to audit key systems tables ensuring EEO compliance and system data integrity• Supported security administration for all of Human Resources systems, including PeopleSoft, Restrac and Manager Services, ensuring confidentiality of sensitive employee information.• Developed complex reports using PeopleSoft Query, providing critical information in support of business initiatives• Coordinated with technical writers to develop and maintain documentation and user guides for table maintenance, security administration, running reports• Ensure data integrity within our system for upgrade to PeopleSoft 8.0 & 8.3• Assisted in spinning AT&T Wireless from parent company• Responsible for ATT seniority dating• Trained supervisors on how to utilize ‘Manager Services’ for the Annual Merit and Bonus Process

Bachelor Of Arts (Ba), Dual Major: Business Administration And Communications

College Prep, College Prep