• Trainer, mentor and knowledgebase creator for the service desk engineering team• Coordinates projects including new client migrations to cloud, MDM deployments and SharePoint site migrations while seeing the Scope of Work through to completion for 10+ projects• Manages 10 client’s relationships through proactive support, regularly scheduled client meetings, and acting as an internal advocate for each of my client’s needs• Guides clients through their written information security program’s (WISP) and due diligence questionnaires through correspondence with compliance auditors• Facilitates disaster recovery tests, business continuity plans and coordinates incident response• Excels as a project engineer providing implementation services for 25+ projects to businesses with both start-up greenfield environments and those with existing IT infrastructure; primarily responsible for assembly of Microsoft 365 tenants including Exchange Online, Microsoft Endpoint Manager and Cloud App Security• Assists in recruitment efforts through testing and interviewing candidates for roles across the IT department

• Point of escalation to the service desk engineering team• Demonstrated reliability and competence by overcoming operational challenges related to the pandemic • Subject matter expert on Microsoft Endpoint Manager

Primary Engineer in the NYC tri-state area servicing ~40 financial services clients with onsite and remote support. This onsite servicing included client onboarding, site deployment, site moves and C-Level support.

• Handled all on site end user support and assisted with maintaining the corporate network• Assisted in the planning and execution of an on-premises Active Directory migration to a Hybrid Azure cloud directory

• Maintained Millennial Media provisioning systems and spearheaded its migration to AOL’s single sign-on system.• Played key role in Millennial Media acquisition by personally onboarding the New York offices.• Reduced help requests by developing and launching an internal YouTube IT self-help channel• Provided regional on-site support by traveling throughout the Northeast to remote offices• Migrated Millennial Media’s legacy knowledge base onto AOL’s intranet

• Independently supported the 150 users of the New York executive sales office.• Physically rebuilt the NY Millennial Media office network with AOL’s hardware • Established a track record of outperforming the established service level agreement.• Created documentation and streamlined the onboarding/offboarding process.• Managed global user provisioning/deprovisioning adhering to Sarbanes–Oxley (SOX) policies. • Provided executive support to regularly held board meetings and client presentations.

• Solved end user IT related issues in a fast-paced ad sales start up