Solutions-oriented professional with broad exposure of installing and maintaining systems and delivering high quality IT support. Proficient at managing technical escalations, providing Tier-I & II troubleshooting / support, and training end-users on new software and hardware. Adept at prioritizing IT tickets and expediting workflows to complete simultaneous projects within strict deadlines, quality parameters, and fast-paced settings. Equipped with keen attention to detail and commitment to high standards of professional excellence.