Benjamin Cornell, Cic, Arpc Email & Phone Number

Farmington, Ct, Us

Connecticut, United States

Hartford, Connecticut Area

Licensed Insurance Producer and finance professional, I provided Commercial P&C Insurance and Retirement Plan Solutions for small to mid-sized companies.Specialized in providing products to in the following industries: - Metalworking - Plastics & Rubber Goods Manufacturing- Electronic Component Manufacturing - Food Processing- Auto & Equipment Dealers - Hard Goods & Industrial Supply Distribution- Commercial Printing

• 1200+ franchise locations worldwide and >$400 million annual sales organization• Fruit Expert Times- created a weekly newsletter for store level staff that communicates current visual direction, national marketing, specials and promotions, new product launches, and more. • Design and produce corporate communications tools including training videos, broadcast messages, webinars, and consumer facing selling tools • Create franchisee communication documents regarding new product launches and operational process implementations• Webinars- Develop content and host web-based training sessions on an ongoing basis for franchisees and store staff. Adapt and deliver content for international master franchisees.• Responsible for creating and maintaining storefront design and merchandising direction. Provide directive for ongoing look and feel updates to customer service area. Manage Storefront Experience Committee.• Annual franchisee convention planning and session presenter. Topics have included complaint handling, customer relationship marketing, and remodeling storefronts to enhance the experience.• Coordinate vendors to execute tradeshow exhibits and franchisee events• Created and implemented company specific occasion-based selling approach, including all written and video training content development (ongoing). • Developed wedding and large events service model and all related training and tools.• New franchisee training (Edible Arrangements University)- develop content and train new owners on customer experience expectations and occasion-based selling approach to maximize average ticket and increase loyalty• Enterprise Owner Training- train existing owners on best practices for managing the customer experience across a multi unit enterprise.• Manage quarterly mystery shopping program for all US and Canadian locations. Work with vendor to develop scripts and scoring criteria for phone-based evaluations

Hartford, Connecticut Area

• Specialized in the placement of highly skilled design, marketing, and advertising professionals on a project and temporary-to-hire basis.• Developed and grew client base by marketing professional services, while providing the highest quality of service and candidates.

Greater Boston Area

General Manager- Cambridgeside Galleria, Boston MA- 2007- 2008• Responsible for overseeing daily operations and strategic planning for $5 million annual sales location• Staff included 4 directly reporting managers and 45 associates.• Hired and trained entire management staff in 2007 and decreased turnover by 10.3% from previous year• Labor Management Expert- responsible for effective scheduling and payroll management for 9 stores • Developed and implemented payroll to traffic ratio analysis used in all storesMerchandise Presentation- Copley Place Men’s store, Boston, MA- 2006-2007• ‘Picture Perfect' award winner for merchandising excellence and brand standard execution Operations Manager- Copley Place Women’s store, Boston, MA- 2004-2006• Created weekly schedules for 7 managers and 110 associates in $9 million location