Benjamin Cowman Email & Phone Number

Regina, Saskatchewan, Canada

• Participates in the development and implementation of short- and long-range plans for the effective delivery of licensing & enforcement services for the licensing area.• Develops, recommends, coordinates, and implements policies and procedures associated with the delivery of related licensing & enforcement services.• Provides supervision for the day to day operations of staff involved in the collections process, licence issuance and enforcement of bylaws.• Plans and organizes daily workflows and sets priorities.• Develop and implement new licensing programs including presenting recommendations and draft bylaws to senior leadership, committees, and City Council.• Responds to escalated customer issues related to licensing & enforcement services, including but not limited to statement errors, licence issuance, adherence to bylaws, enforcement and payment issues.• Establishes and maintains effective customer contacts for high volume commercial accounts.• Provides for the effective and efficient operation of the area by recruiting, selecting, and developing staff; providing direction, assigning duties and reviewing employee performance.• Coordinate with other stakeholders in the City who are involved with the provision of licensing & enforcement services to ensure effective provision of services.• Assists with budgeting and control of expenditures for the area.• Represents management at grievance proceedings and attempts to resolve union-related issues at the assigned level of responsibility.• Attended Committee and Council Meetings, providing answers to Mayor and Councillors questions • Participate in procurement process and contract negotiations

Regina, Saskatchewan, Canada

• Develop and implement new licensing programs including presenting recommendations and draft bylaws to senior leadership, committees and City Council. Programs included Short-Term Accommodation Licensing, Body Rub Establishment Licensing and Accessible Taxi Rebate Programo Conduct industry and best practice research and facilitate public consultationso Develop program and bylaw requirements o Develop policies and procedures for application intake and licence issuanceo Develop enforcement strategyo Develop required education session content and obtain third party facilitator• Educate and trained staff on program requirements, processes and policies• Lead research, public engagement, and updates on current licensing bylaws such as the Taxi and the Vehicle for Hire bylaw• Attended Committee and Council Meetings, providing answers to Mayor and Councillors questions • Participate in procurement process and contract negotiations

Regina

• Interpret and understand municipal bylaws• Interpret and respond to complex customer inquiries by phone, in-person, or in writing regarding revenue collection for business licences, animal control, taxis, and municipal fines to achieve compliance of the licencing bylaws• Process animal summons and warrants• Inspect taxi vehicles and meters to in ensure compliance of bylaws• Review and process business licence applications, changes and cancellations• Process animal licences and respond to inquiries

Warman

• Assist with implementation of Exact JobBoss (computerized material requirements planning and inventory control systems) • Train staff on the safety of forklifts, cranes and hoists • Maintain quarterly Safety Committee meetings as per Occupational Health and Safety Standards• Researched and created a safety manual as per Occupational Health and Safety Standards • Continue the administrative duties belowADMINISTRATIVE ASSISTANT August 2012 – Current• Manage accounts payable by collecting and receiving bills, filing them in accounting software, submitting timely payments, posting journal entries in accounting software, and mailing payment to vendors• Manage accounts receivable by invoicing customers through accounting software, mailing invoices, receiving payments by credit cards, cash or cheque, posting journal entries in accounting software, and preparing deposits• Distribute account discrepancy statements to customers via email or by mail • Reconcile bank accounts and credit cards monthly both manually and in accounting software• Advertise Welding, Machinist, Administrative Assistant and Database Administrator positions• Interview, hire, and train Administrative Assistants• Acquire employee time sheets and prepared data for submission of payroll and benefits to a third party provider• Communicate with the Worker Compensation Board and prepare and submit required documentation• File hard copies of accounts payable, accounts receivable, human resource records, payroll files, and tax reports• Answer phones and welcome walk in customers, directing inquiries as appropriate• Provide promotional materials to potential customers

Saskatoon

I served as a Security Officer for Hotel.• Ensured the safety of hotel occupants• Responded to and resolved noise complaints• Executed nightly lock-up procedures• Acted as point of contact for police and ambulance• Expelled hotel guests due to disturbances, vandalism, and altercations

Saskatoon

• Collected time sheets, verified payroll data was accurate, and filed payroll in human resources files• Sorted mail and filed accounts payable invoices• Assisted Safety Officer with research regarding Occupational Health and Safety Standards for construction• Communicated with the Saskatoon Construction Association regarding tenders• Hand carried bids and arranged couriers to deliver various documents including bids, cheques, and pay stubs• Arranged travel, accommodations and meeting venues• Answered phones, welcomed incoming customers and suppliers, and directed inquiries as appropriate

Near Saskatoon Saskatchewan

• Built hopper bottoms for grain bins by cutting material, punching holes into bands of steel, and welding, using a MIG welder, components together to create finished products

Regina, Saskatchewan

Assisted the communication directors with Research and helped submit Freedom of Information requestsMaintained the websiteAssisted with accounting for donations Communicated with supporters