Benjamin Cox Email & Phone Number

Prince Frederick, MD, US

Prince Frederick, Maryland, US

Prince Frederick, Maryland, US

Manage an amazing team of technology professionals in healthcare. We support Calvert Health Medical Center and our Patients and are focused on improving patient care and the systems used to provide it.

Prince Frederick, Maryland, US

Manage Helpdesk Support(SPOC), Telecom, System Administration and Network Administration teams.

Prince Frederick, Maryland, US

Provo, UT, US

• Manage a system administration team and an AV team supporting 14,000+ employees.
• Own Exchange on-prem and Office 365, Active directory, Okta, Jira Cloud, Mobileiron(MDM), Apple DEP, JAMF, Microsoft Teams, Microsoft Intune, Azure AD, SCCM and others.
• Drove team to engineer new systems to fill business needs. Created VDi solution for our 4offshore call centers. Engineered an asset management system to track over $5 Million in inventory used by 4 different.
• Own the desktop experience across the company from the desktop image to all the software used.
• Created and Managed plan for the roll out of Windows 10 for our company keeping to a very tight 2-month schedule. Updated over 6,000 computers in order to keep the company PCI compliant.
• Operations point of contact for Security to maintain compliance with PCI and SOX audits. Implement and manage security requirements with our systems. Respond quickly to threats in our systems and mitigate resulting.

Provo, UT, US

• Managed the Desktop Support team of 12 that supported over 12,000 employees.
• Managed SLA’s and KPI’s to manage team performance to provide world class support.
• We handled all of the procurement, imaging, physical deployment, asset management,and hardware support for all of the company’s desktop computers and laptops.
• Had employees in 3 different location in UT and provided remote support to our otherlocations with occasional travel across the US.
• Oversaw all of the executive level support for C-staff and other executives.
• Managed and supported all major software and OS deployments company wide.

Provo, UT, US

Pleasant Grove, Utah, US

Developed and created educational content for CompTIA A+, Security+, Network +, and Windows Server Courses. Created over 100 instructional demos which required configuring of all the hardware including servers, desktops, and mobile devices. Demonstrated techniques in server management, security concepts, networking skills, and basic computer use. Created.

Salt Lake City, UT, US

Provided 24/7 IT support for over 14 Million congregants and employees worldwide. Provided Network support for Meeting houses and Temples. Supported and managed Cisco routers and access points. Provided bi-lingual support in the Spanish and English languages. Created over 20 different network trainings for new team members. Trained over 50 new team.

Bethesda, MD, US

Provided IT support for the delivery confirmation contract with the USPS. We remotely supported delivery confirmation systems and equipment for all post offices across the United States and territories. Provided process support for several other military and government programs. Provided facility ticket management and dispatch for 4 different facilities.

Master Of Business Administration (Mba), International Business

Bachelor Of Science (Bs), Economics

Associate Of Science (As), International Business