Benjamin Crouch Email & Phone Number

Lehi, Ut, Us

System Administrator I, in charge of keeping uptime of the corporate network to 99.99%. Involved in planning and implementing server and network upgrades. Assist other departments with their IT needs. Involved in planning major upgrades to entire infrastructure. Help automate tasks to reduce time needed to do certain tasks.

Springville, Utah, Us

Spearheading day-to-day operations of the System Administration department and managing a team of professionals by evaluating their performances.· Developing and ensuring the implementation of new operational processes for the department and holding weekly WIG meetings to go over goals to accomplish for the week.· Monitoring, evaluating and reviewing existing processes and procedures; identifying new initiatives; setting upSentinelOne as an EDR to help prevent unwanted access to systems.· Ensuring high system availability, avoiding downtime losses and obtaining 90% client satisfaction ratings.· Responsible for supporting projects by ensuring governance and processes are followed by the team; helping to manage on site ERP system (Sage500).· Developing new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability

Springville, Utah, Us

Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and maintained Server patches (WSUS) and upgrades.· Supported IP phone system (Mitel); employed a suite of specialist tools to assess and identify system issues; partnering with various global clients and companies to collect their required data and translate it into process improvements· Maintained AD users, groups and GPOs; executed troubleshooting process to achieve optimal functionality across systems and processes.· Resolved server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with various Linux-based inquiries and concerns.· Served on team managing server deployment and worked with 3rd party vendors for subscriptions and new hardware purchases.· Managed network interfaces; kept switches patched; compared vendor proposals and applied weighting factors to select one to be awarded the contract.· Maintained a constant network uptime and prevent outages and managed Office 365 subscriptions and emailconfiguration.· Conferred with the network users about how to solve existing system problems; performed daily backups with Veeam and validated that backups are correct.· Managed Vlans and made sure network ports are set correctly; analyzed the equipment performance records to determine the need for repair or replacement.· Implemented and provided the technical support for voice services and equipment; performed user setup andterminations when needed.· Created VMs in VMware to suite business needs and maintained security policies to prevent any breaches.· Maintained the logs related to network functions, onsite print server, troubleshoot printers as well as maintenance and repair records; managed day to day tasks to help end users· Monitored the network performance to determine

Lehi, Ut, Us

Managed a team of three employees, one at each of our three locations; trained staff in customer service techniques.· Responsible for setting up VMs in Hyper-V; ensured professional appearance and attitude of all people managed.· Completely rebuilt WDS imaging server to streamline computer imaging service; developed standardized procedures forinstallation and configuration of all hardware and software.· Worked closely with Systems administrators to manage corporate servers; and established requirements for data processing department.· Setup, trained, and maintained help desk for software and hardware issues; managed computer stock and other supplies for each location.· Participated in the training and development of new and existing team members by providing on-the-job training and coaching on products, services, and machine manipulation.· Helped manage switches and troubleshoot any network problems; and supported the strategic planning process.· Worked with 3rd party vendors for subscriptions and verified backups for each server and virtual machines.

Lehi, Ut, Us

· Oversaw helpdesk operations; setup phones and computers at employee’s desks; and handled equipment ordering for company locations.· Installed software and applications for users as needed; performed contract setup and billing review of IT vendors.· Troubleshoot complex scenario-based problems with corporate workstations; provided technical guidance to teammembers and colleagues in troubleshooting hardware and software issues for normal and high priority cases.· Handled document required bug fixes and feature improvements for end users; managed weekly team meetings reviewing ongoing or new issues.· Created Knowledge Base articles and other customer-facing documents; and scheduled team for new location hardware deployment and install.· Managed Email Users in Google Admin Console and manage Users through Active Directory.

Pleasant Grove, Utah, Us

Technical Support, WhiteCanyon Software, October 2009-April 2011• Responsible for maintaining consumer support tickets and callbacks.• Make sure customers are completely satisfied with the resolutions to any problems they have had.Enterprise Technician/Software Testing, WhiteCanyon Software, April 2011-Present• Responsible for maintaining support for enterprise clients, and to make sure all issues and concerns are resolved.• Work with and maintain VM’s, and test our software to find any bugs and report them through FogBugz.• Worked closely with development to resolve issues and bugs.• Helped train employees to answer enterprise support tickets.• Helped implement the current Salesforce system for enterprise support.

Paris, Île-De-France, Fr

Help customers in any way possible to make sure their service was working.