Benjamin Gill Email & Phone Number

United States

•Optimized route planning, efficiently managing 10+ assignments per hour, resulting in a substantial increase in productivity and timely task completion.•Executed comprehensive pre- and post-trip vehicle inspections, ensuring peak performance and maintenance, leading to enhanced operational reliability and cost savings.•Proactively solicited customer feedback and addressed product or service concerns, fostering improved satisfaction and loyalty, ultimately boosting business reputation and customer retention.•Implemented Excel-based KPI tracking for daily mileage, gas usage, and relevant metrics, driving significant business efficiency enhancements and cost-saving strategies.

United States

•Optimized route planning, efficiently managing 10+ assignments per hour, resulting in a substantial increase in productivity and timely task completion.•Executed comprehensive pre- and post-trip vehicle inspections, ensuring peak performance and maintenance, leading to enhanced operational reliability and cost savings.•Proactively solicited customer feedback and addressed product or service concerns, fostering improved satisfaction and loyalty, ultimately boosting business reputation and customer retention.•Implemented Excel-based KPI tracking for daily mileage, gas usage, and relevant metrics, driving significant business efficiency enhancements and cost-saving strategies.

United States

•Leveraged multi-screen systems-CRM Salesforce Lightning to efficiently manage and rectify customer accounts, orders, and billing, contributing to streamlined operational processes and improved customer order accuracy metrics.•Facilitated seamless collaboration across departments to swiftly resolve customer issues, resulting in reduced resolution time and improved customer retention rates and NPS+ (net promoter scores).•Provided critical support to both customer-facing and non-customer-facing departments, effectively addressing escalated supervisor calls, leading to enhanced customer issue resolution metrics and improved operational efficiency saving the business money by improving the first call resolution metrics and customer satisfaction scores and NPS+.

Cdl A License, Truck And Bus Driver/Commercial Vehicle Operator And Instructor, 99%

An FMCSA Certified Trucking School in Caldwell, ID

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Associate's degree in Liberal Arts from Liberty University Online reflecting dedicated diligence and application of Christian principles.