I was always told I have an overactive imagination. “Ben, get your head out of the clouds.”When I was young, I could come up with stories instantly in my head that would make the world fade away and a new one appear. To dream up an idea where nothing existed before and make it real is what I wanted to do in life. To write.I must admit, it got me into plenty of trouble at school where I would daydream lessons away, not listening to what the teachers were saying.Then I found IT. Another area of my life that excited my imagination and my passion. To know how it all worked, to take apart and put back together again. Play games, write programs, and learn software was fun. I started with a BBC computer at school and a PC at home running Windows 3.11. I never stopped enjoying it.While these passions were forming and I embraced them fully, I stumbled upon another area that completed the trifactor. Helping others.From my first job in a pet shop, to a network technician, I learnt to listen and understand a person’s question or worry and come back with a solution or an answer. To have someone thank you and to no longer be stuck in a conundrum, brought me great joy.So how do all these things fit together? Imagination, IT & Helping others? Well, a perfect jigsaw puzzle of IT Support.I thought that was it, I felt complete, top of my game. Until one sunny day. While working in New Zealand, I was put into a situation where I was to help a business with a critical network project, while leading another technician through the work. When the project was completed, I felt this new sense of power.Out of nowhere, the fourth piece of my puzzle appeared. Leadership.And from there, I am who I am today. An IT Manager, providing IT solutions to complicated business requirements, using my vast imagination and knowledge to draw a plan on one of my many whiteboards while leading a team through to its completion, all the while, helping those around me understand IT in a fun and non-demeaning way.But I know that it’s not the end of my journey and I look forward to the next step in my life.
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Head Of Environmental ActionDgiManchester, Gb -
Head Of ItDgiManchester, Gb
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Head Of ItDiversity Travel Aug 2024 - PresentManchester, Gb -
It ManagerEvolution Money Jul 2021 - Aug 2024Manchester, GbWith a need to fill a management gap, I was internally promoted from Systems Engineer to IT Manager in 2021. In this role, I have utilised my technical skills and previous management experience to build a new IT team, from general IT helpdesk to specialised roles to help the transformation of Evolution Money’s customer journey and back-end systems. With a powerful technical mind, I have continued to utilise my out of the box thinking to build solutions that drive growth while reducing risk in both operational and security.In this position, I have driven/implemented the following:• Built a new IT Team from the ground up• Improved Helpdesk SLA from 83% to over 94%• Improved end-user satisfaction when working with the IT Team• Given IT a voice as part of the Senior Leadership Team to support growth• Implemented Agile Sprint for Infrastructure projects• Implemented a new Disaster Recovery Plan (DR/BCP), reducing Recovery Time (RTO) from 4+ days to less than 2 hours• Designed and Implemented Incident Response Plan (IRP)• Improved team members skills through coaching and training• Reduce Security vulnerabilities through pro-active scanning and remediation• Implementation of monthly Cyber Security Awareness Training (CSAT)• Effectively managing the companies IT Budget (over £1.2M) to reduce overspend• Design regular reviews of key systems to maintain viability and security• Reduce spending in Cloud (AWS/Azure) through system improvements• Reduce downtime of core systems through pro-active monitoring of infrastructure• Implementation of a 3-year IT Strategy, both in Infrastructure and BAU SystemsProject work:• Network stack replacement (Cisco) inc. Wireless• Backup solution implementation (Replication + Nightly)• UPS hardware improvement• Increasing virtualisation hardware for business requirements• Desktop to Laptop replacement for Hybrid work• Hot desking/desk standardisation• Phone system replacement• Operational Resilience -
It System EngineerEvolution Money Oct 2019 - Jul 2021Manchester, GbReturning to the UK, I joined Evolution Money as a System Engineer. As 3rd line support, I am responsible in assisting elevated technical requests, purchasing, deploying, upgrading and maintaining Hardware and software systems for the business. Systems include, but not limited to: VMWare, Windows Server, FortiGate, 8x8 VoIP, Netskope & Sophos.Based in Manchester City Centre, I have continued to make the IT department an approachable, friendly team while maintaining a professional standard in any task given.
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Technical Support Team LeaderRocket It Ltd Nz Oct 2017 - Sep 2019Auckland, NzIn addition to maintaining client relationships through my support role, I also managed a small team of two Engineers who continued to support a robust client base in Auckland and the wider country.I moved into this position to lead Rocket IT’s growth and demand in the MSP sector. Along with team management, I provided expert technical and sales consulting when meeting with new and existing clients, either for a new project, support contract or infrastructure & security auditing. -
Network EngineerRocket It Ltd Nz Jan 2013 - Sep 2019Auckland, NzSupporting up to 100 small to medium sized business in Auckland 24x7, I was relied upon to maintain and improve infrastructure, hardware and software needs of each client. Based in Auckland, no two days were the same. It was either office based for remote support or on the road for the in-person assistance.I joined the team during a major growth period, generating a deep trust with every new and existing client on book. My methodical and simple approach to asses client’s technological needs generated high customer satisfaction and revenue when using IT in their business.
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It Support TechnicianAcademic Colleges Group Jan 2012 - Jan 2013Auckland, NzHands on Support technician. I was accountable for deploying and supporting computer hardware for staff and students for their education needs. Primarily based at one of ACG’s larger campuses, assisting four other schools in the Auckland region on a regular basis, either remotely or on site.I joined the team during a major refresh cycle of computer hardware, proving my worth in quickly deploying new hardware to not only staff and students, but the backbone hardware that supported the school network. My can-do, caring attitude, gained myself a reputation of willing to go the extra mile to assist support requests. -
It TechnicianHl Hutchinson Ltd Mar 2011 - Nov 2011I was the first point of call on all IT related issues, supporting 300 employees across 24 depots in the United Kingdom. Based at the head office Wisbech, I was charged with deploying new hardware to agronomists in the field, maintaining backups of all device data and supporting users with support requests.My focused attitude to learning everything I could in my short time there reflected positively in support ticket resolves. -
Customer Sales RepresentativeBlockbuster Uk Sep 2007 - Nov 2011As one of the largest DVD Rental Retailer in the United Kingdom, I worked as a Customer Sales Representative at the King’s Lynn branch, providing expert knowledge and recommendations on Movies, TV shows and Computer games to customers.I joined the team when Choices Rental closed its doors. Using my knowledge from that position, I trained my keen eye on product placement, displays and up-selling. With a personality of being methodically accurate, I took stock management to another level with loss prevention, rotation, transferring, promoting and auditing. These skills I learned gained me a position in entry management and multiple store positions, working in five stores over my employment. -
Senior Sales AssistantTreasure House Of Gifts Jan 2004 - Jul 2006Cash Handling. Management of store. Stock management and display. General Sales
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Senior Sales AssistantTreasured Pets Supplies Jan 2004 - Jul 2006General Sales. Cash Handling, Stock Management, Banking, training. Website design
Benjamin Dale Skills
Benjamin Dale Education Details
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Anglia Ruskin UniversityComputer Science -
The College Of West AngliaComputer Technology/Computer Systems Technology
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King Edward Vii SchoolHigh School
Frequently Asked Questions about Benjamin Dale
What company does Benjamin Dale work for?
Benjamin Dale works for Dgi
What is Benjamin Dale's role at the current company?
Benjamin Dale's current role is Head of Environmental Action.
What schools did Benjamin Dale attend?
Benjamin Dale attended Anglia Ruskin University, The College Of West Anglia, King Edward Vii School.
What skills is Benjamin Dale known for?
Benjamin Dale has skills like System Administration, Active Directory, Microsoft Exchange, Servers, Windows Server, Help Desk Support, Network Administration, Cloud Computing, Microsoft Office, Group Policy, Dpm, Backup Solutions.
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