Benjamin Dames Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

• As a Shopkeeper, I manage a small group of sales co-workers and 3 home furnishing businesses valuing $6m+/yr. Actions to optimize sales include: maximizing efficiency within the store layout, securing strong visual.
• Sales growth in 2022 totaled 115% and witnessed year-over-year growth for 2 consecutive years.
• Finished FY22 #1 in the US for pieces growth and top 5 in FY23.
• Consistently delivered on KPIs and experienced YOY growth.

Pittsburgh, Pennsylvania

• 2020 IKEA Pittsburgh Manager of the Year. As the Loyalty Leader, I managed a group of 5+ coworkers who oversaw the daily operation of the Smaland play facility. During my previous role, I was responsible for ensuring.
• Developed the current system of co-worker recognition and customer insights analysis.
• Increased the loyalty program and customer engagement by 50%.
• Chosen to participate in the Smaland “raise the base”, to develop best practices across the organization.
• Led the growth of the local omni-channel fulfillment and handling from a $6m business to $15m+.

2001 Park Manor Blvd, Pittsburgh, PA 15205

• I managed the daily operations of the entire Customer Experience team, which comprised carts, cashiers, returns and exchanges, click & collect, home delivery, and Smaland for a team of 40+ co-workers. My actions.
• Outperformed the organizational KPI of < 5 days and maintained Case-Handling times of <2.5days.
• Personally designed and implemented KPI tracking tools for Carts and Cashiers.

2001 Park Manor Blvd., Pittsburgh, PA 15205

• I have handled all customer service queries related to spare parts, returns, exchanges, home deliveries, and warranties. I joined IKEA as a Home Delivery Co-worker, where I assisted customers with coordinating Home.
• Chosen to serve on the Voice Committee in 2013. Acting as a customer engagement liaison to Human Resources and the Store Steering Team.
• Handpicked in 2014 to be a store trainer for “PINS” which laid the cloud-based inventory system groundwork for the transition into the Omni-channel fulfillment service.

1504 Woodcrest Ave, Coraopolis, PA 15108

• As a day-to-day substitute, I supply classroom coverage during a teacher’s absence, filling in wherever needed and requested by administration.

1504 Woodcrest Ave, Coraopolis, PA 15108

• Provided classroom coverage for the full-time Art Teacher’s absence during a maternity leave. I was responsible for developing lesson plans and supplementary materials for multiple sections and levels of art classes.

Pittsburgh, PA

• As a member of the Ceramics Co-op I take part, with a group of emerging artists, in creating a supportive, creative, and collaborative communal environment. As a community, we share space, studio responsibilities.

Pittsburgh Public Schools Summer Dreamers Academy

• As a representative of the Union Project, I helped to construct and design a ceramics curriculum for the Pittsburgh Public Schools’ Summer Dreamers Academy. As an Activities Provider, in 2014, I was responsible for.

Pittsburgh Public Schools - Langley And Martin Luther King Jr. Middle Schools

• In coordination with Pittsburgh Citi Parks and as a representative of the Union Project, I was responsible for leading 2 groups of children, ranging from 5rd to 7th grade, in lessons related to ceramics. Students.

Pittsburgh Public Schools Summer Dreamers Academy

As a representative of the Union Project and in collaboration with the Pittsburgh Center for the Arts, I helped to construct and design a ceramics curriculum for the Pittsburgh Public Schools’ Summer Dreamers Academy. As an Activities Provider in 2013, I was responsible for leading a group of 35 children (3rd Graders), in lessons related to ceramics. I was.

8353 University Blvd., Moon Township, PA 15108

• As a volunteer assistant coach, I assisted in teaching fundamentals, creating game plans, keeping the scorebook, calling plays, and adjusting the game plan. As a team we completed the season with a 13 wins and 9 loses.

Pittsburgh Public Schools - Summer Dreamers Academy

In 2012, I was responsible for leading 2 groups of children, ranging from 3rd to 7th grade, in lessons relating to ceramics and mosaics. Students learned the basics and hand-building ceramics and wheel-thrown pottery using a kick-wheel. Lessons were designed to give the students opportunities to be creative, work in collaborative setting, and become.

Facilitated student learning in the areas of drawing, painting, and ceramics, created multiple bulletin boards showcasing student artwork, worked with multiple faculty members in the areas of music, writing, recording, and storytelling; created a drum wall mural, and assisted in coaching the 5th and 6th grade boys basketball team.

Facilitated student learning in the areas of drawing, painting, and ceramics. Created unit plans, lesson plans, and assisted in mentoring and hallway duty.

Along with four other Art Education students, I planned, coordinated, and implemented a mosaic building project with inner city high school students involved in CHAMPS, an after-school program designed to help troubled or underprivileged youth.