Relationship Manager
CurrentØ Developed and maintained strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty. Ø Drove sales growth by promoting and onboarding merchants for terminal transactions and mobile wallet accounts (@Ease account). Ø Managed agent networks, overseeing agent onboarding, training, and ensuring consistent transaction activity. Ø Led cross-functional teams to implement digital banking products, such as instant debit cards and soft loans (EZ-Cash), contributing to business development and market penetration. Ø Provided exceptional customer support, acting as a mediator between clients and the bank, addressing concerns and resolving issues efficiently. Ø Achieved monthly sales and performance targets, significantly contributing to the region's overall revenue growth. Ø Monitored performance metrics of agents and ensured compliance with transactional standards. Ø Managed the profiling of agents for micro-lending and ensured successful onboarding for small-scale loans.
