Client Services Manager
Current
Mar 2018 - Present
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Benjamin Dean Email & Phone Number
Client Services Manager at Oxygen IT Solutions
at
Oxygen IT Solutions
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Client Services Manager at Oxygen IT Solutions
Location
Sydney, New South Wales, Australia
Company size
Who is Benjamin Dean? Overview
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Quick answer
Benjamin Dean is listed as Client Services Manager at Oxygen IT Solutions at Oxygen IT Solutions, a with 3 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Benjamin Dean.
Benjamin Dean previously worked as Client Services Manager at Oxygen It Solutions and Client Services Manager at Intratek Computer Inc.. Benjamin Dean holds Certificate In Information Technology Management, Computer/Information Technology Administration And Management, Distinction from Ucla Extension.
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Email format at Oxygen IT Solutions
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Oxygen IT Solutions
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Profile bio
About Benjamin Dean
I moved out to Los Angeles in mid-February, 2016 from Australia with my partner who is working in the West LA area. After waiting a number of months for my work authorisation from the Department of Homeland Security, I gained employment at Intratek where I continued my career in IT.Prior to the position at Intratek, my last role in Australia was working as a Service Management Manager at Helloworld, one of the nation’s largest travel companies. I worked in that role for 18 months and, prior to that, I had been working for the same company for over 4 years as the Service Desk Manager.Now that I'm returned to Australia, with my partner, I am eager to continue my career back in Sydney.
Listed skills include Service Desk, Technical Support, It Service Management, Information Technology, and 15 others.
Current workplace
Benjamin Dean's current company
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Oxygen It Solutions
6 roles
Benjamin Dean work experience
A career timeline built from the work history available for this profile.
Client Services Manager
Managing the Service Desk and Desktop teams embedded within the Housing Authority of the City of Los Angeles.
Nov 2016 - Oct 2017
Manager Service Management
* Managed IT Service Desk and Desktop Support teams* Weekly and Monthly reporting of core IT support metrics* Co-ordination of Service Desk and Desktop Support resources with projects* Initiation and management of Service Desk and Desktop Support projects* Change control board member (CAB)* Development and implementation of ITIL policies and processes* Oversee major incident acitivities
Jul 2014 - Jan 2016
It Service Desk Manager
* Organize and update Service Desk roster* Create, review, and approve policy and procedural documentation for both internal and external use* Co-ordinate Service Desk with other support teams on cross level projects* Initiate and manage Service Desk projects* Organize and facilitate training of Service Desk staff* Participate in Change Control and Major Incident activities* Generate and analyse root cause reports to develop support requirements and strategies* Generate Service Desk performance reports for review by senior management* Escalation point for customer base, specifically external customers, on IT related issues
Sep 2009 - Jul 2014
Senior Service Desk Analyst
* Organize and update Service Desk roster* Creation of user and technical documentation* Creation of policy and procedural documentation for both internal and external use* Co-ordinate with other support teams on project work* Act as an escalation point on the Service Desk* Monitor Service Desk queues and assign cases accordingly* Training of new staff* As well as duties outlined for Service Desk analyst position
Dec 2008 - Sep 2009
Service Desk Analyst
* First point of contact for external and internal support calls* Primary support for company SOE (Win2k3/2k8 Server OS)* User support for Microsoft Office suite* Support for industry specific applications (Galileo and Sabre Travel GDS)* Troubleshooting of software related issues* Troubleshooting of hardware related issues and warranty replacement* Troubleshooting of network and ISP related issues* Installation/Upgrade of company SOE at remote sites* Upgrade of core company SOE applications* Remote monitoring and troubleshooting of server backups, server hardware, and security* Basic configuration of various hardware routers including Cisco 800 series routers* Managing and resolving site down incidents* Escalation of issues to 2nd or 3rd level as applicable
May 2008 - Dec 2008
3 education records
Benjamin Dean education
Certificate In Information Technology Management, Computer/Information Technology Administration And Management, Distinction
Associate’S Degree, Information Technology
High School, High School/Secondary Diplomas And Certificates
St Columba'S College, Springwood
FAQ
Frequently asked questions about Benjamin Dean
Quick answers generated from the profile data available on this page.
What company does Benjamin Dean work for?
Benjamin Dean works for Oxygen IT Solutions.
What is Benjamin Dean's role at Oxygen IT Solutions?
Benjamin Dean is listed as Client Services Manager at Oxygen IT Solutions at Oxygen IT Solutions.
Where is Benjamin Dean based?
Benjamin Dean is based in Sydney, New South Wales, Australia while working with Oxygen IT Solutions.
What companies has Benjamin Dean worked for?
Benjamin Dean has worked for Oxygen It Solutions, Intratek Computer Inc., and Helloworld Limited.
Who are Benjamin Dean's colleagues at Oxygen IT Solutions?
Benjamin Dean's colleagues at Oxygen IT Solutions include Peter Zaracostas.
How can I contact Benjamin Dean?
You can use AeroLeads to view verified contact signals for Benjamin Dean at Oxygen IT Solutions, including work email, phone, and LinkedIn data when available.
What schools did Benjamin Dean attend?
Benjamin Dean holds Certificate In Information Technology Management, Computer/Information Technology Administration And Management, Distinction from Ucla Extension.
What skills is Benjamin Dean known for?
Benjamin Dean is listed with skills including Service Desk, Technical Support, It Service Management, Information Technology, Team Leadership, Servers, Support Services Management, and Itil.
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