Benjamin Dean

Benjamin Dean Email and Phone Number

Client Services Manager at Oxygen IT Solutions @ Oxygen IT Solutions
australia
Benjamin Dean's Location
Sydney, New South Wales, Australia, Australia
About Benjamin Dean

I moved out to Los Angeles in mid-February, 2016 from Australia with my partner who is working in the West LA area. After waiting a number of months for my work authorisation from the Department of Homeland Security, I gained employment at Intratek where I continued my career in IT.Prior to the position at Intratek, my last role in Australia was working as a Service Management Manager at Helloworld, one of the nation’s largest travel companies. I worked in that role for 18 months and, prior to that, I had been working for the same company for over 4 years as the Service Desk Manager.Now that I'm returned to Australia, with my partner, I am eager to continue my career back in Sydney.

Benjamin Dean's Current Company Details
Oxygen IT Solutions

Oxygen It Solutions

View
Client Services Manager at Oxygen IT Solutions
australia
Website:
oxygenit.com.au
Employees:
3
Benjamin Dean Work Experience Details
  • Oxygen It Solutions
    Client Services Manager
    Oxygen It Solutions Mar 2018 - Present
    North Sydney
    View
  • Intratek Computer Inc.
    Client Services Manager
    Intratek Computer Inc. Nov 2016 - Oct 2017
    Greater Los Angeles Area
    Managing the Service Desk and Desktop teams embedded within the Housing Authority of the City of Los Angeles.
    View
  • Helloworld Limited
    Manager Service Management
    Helloworld Limited Jul 2014 - Jan 2016
    Sydney, Australia
    * Managed IT Service Desk and Desktop Support teams* Weekly and Monthly reporting of core IT support metrics* Co-ordination of Service Desk and Desktop Support resources with projects* Initiation and management of Service Desk and Desktop Support projects* Change control board member (CAB)* Development and implementation of ITIL policies and processes* Oversee major incident acitivities
    View
  • Helloworld Limited
    It Service Desk Manager
    Helloworld Limited Sep 2009 - Jul 2014
    Sydney, Australia
    * Organize and update Service Desk roster* Create, review, and approve policy and procedural documentation for both internal and external use* Co-ordinate Service Desk with other support teams on cross level projects* Initiate and manage Service Desk projects* Organize and facilitate training of Service Desk staff* Participate in Change Control and Major Incident activities* Generate and analyse root cause reports to develop support requirements and strategies* Generate Service Desk performance reports for review by senior management* Escalation point for customer base, specifically external customers, on IT related issues
    View
  • Helloworld Limited
    Senior Service Desk Analyst
    Helloworld Limited Dec 2008 - Sep 2009
    Sydney, Australia
    * Organize and update Service Desk roster* Creation of user and technical documentation* Creation of policy and procedural documentation for both internal and external use* Co-ordinate with other support teams on project work* Act as an escalation point on the Service Desk* Monitor Service Desk queues and assign cases accordingly* Training of new staff* As well as duties outlined for Service Desk analyst position
    View
  • Helloworld Limited
    Service Desk Analyst
    Helloworld Limited May 2008 - Dec 2008
    Sydney, Australia
    * First point of contact for external and internal support calls* Primary support for company SOE (Win2k3/2k8 Server OS)* User support for Microsoft Office suite* Support for industry specific applications (Galileo and Sabre Travel GDS)* Troubleshooting of software related issues* Troubleshooting of hardware related issues and warranty replacement* Troubleshooting of network and ISP related issues* Installation/Upgrade of company SOE at remote sites* Upgrade of core company SOE applications* Remote monitoring and troubleshooting of server backups, server hardware, and security* Basic configuration of various hardware routers including Cisco 800 series routers* Managing and resolving site down incidents* Escalation of issues to 2nd or 3rd level as applicable
    View

Benjamin Dean Skills

Service Desk Technical Support It Service Management Information Technology Team Leadership Servers Support Services Management Itil System Administration Networking Operating Systems Troubleshooting Routers Customer Support Computer Hardware Project Management Customer Focused Service Cisco Systems Products Asset Management

Benjamin Dean Education Details

Frequently Asked Questions about Benjamin Dean

What company does Benjamin Dean work for?

Benjamin Dean works for Oxygen It Solutions

What is Benjamin Dean's role at the current company?

Benjamin Dean's current role is Client Services Manager at Oxygen IT Solutions.

What schools did Benjamin Dean attend?

Benjamin Dean attended Ucla Extension, Tafe, St Columba's College, Springwood.

What skills is Benjamin Dean known for?

Benjamin Dean has skills like Service Desk, Technical Support, It Service Management, Information Technology, Team Leadership, Servers, Support Services Management, Itil, System Administration, Networking, Operating Systems, Troubleshooting.

Who are Benjamin Dean's colleagues?

Benjamin Dean's colleagues are Peter Zaracostas.

Not the Benjamin Dean you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.