Benjamin Dehais Email & Phone Number

Paris, Île-De-France, France

- Participation in the drafting and optimization of Customer Service processes- Implementation of guidelines and training for the Customer Service teams- Management of sensitive customer and VIP requests in partnership with the Customer Service teams- Monitoring and coordination of customer requests and after-sales service for Balmain.com and marketplaces with the Customer Service provider- Fraud review (E-Commerce sales)- Monitoring of the complete order journey (from order placement to delivery)- Monitoring and coordination of deliveries to customers and carriers- Monitoring and coordination of return authorizations- Close coordination with the logistics department- Monitoring and coordination of anomalies with the IT departments of the company- Contribution to the dissemination of customer service data to various departments within the company; Quality Service, Production, Merchandising, etc.- Analysis of regular reports on Customer Service performance- Analysis of commercial data for digital activities

Paris, Île-De-France, France

Member of the group LVMH- Answer customers' requests on different channels: mail, phone- Ensure proper follow-up of the requests- Represent customers and forward their feedbacks - Ensure the best experience for customers and prospects

Paris Area, France

Sales : - Welcome customers- Analyse their needs- Promote the brand- Build customer's loyalty- Meet objectivesStore Management:- Stocks- Merchandising

Paris

Underwear & Footwear linesB2B sales:- Prepare and deliver appropriate presentations on collections- Ensure the availability of stocks for sales- Negotiate with customers and handle complaints or objections- Develop business with existing / new customers to meet objectives- Identify areas of improvements to achieves better sales- Track & Forecast sales resultsCustomer Relationship Management:- Build and maintain strong, long-lasting customers relationships- Propose successful solutions to customers needs & objectives- Gather feedbacks from customers- Set up meetingsReporting & Analysis:- Market researches to identify selling possibilities and evaluate customer needs- Perform weekly analysis on current processes (sales, delivery tracking on SAP)- Competition analysis- Analyse product performances (best/ worst sellers)

Tokyo, Japan

Real Estate Manager- Negotiate leases- Maintain properties- Overseeing facilities management- Interact with tenants- Manage disputes and complaints- Respond efficiently to customers comments and inquiriesBusiness Development- Identify potential partners- Arrange business meetings with prospective clients- Build long-term relationships with new and existing customers- Promote the FRESHROOM's products/servicesCommunity Management- Build relationships with tenants- Organize events on a regularly basis to promote the creation of a FRESHROOM community- Gather feedbacks from tenants and share with internal team...FRESHROOM is a real estate agency founded in 2005 and specializing in shared house rooms’ renting.It owns more than 20 properties in the Tokyo area which represents around 350 rooms.

Rennes Area, France

- Leadership: Lead my team, organize meetings, coordinate the actions of the members - Business Developer- Internal & External Communication - Organize events (IDEA, Mash Up)...Start You Up is an association that promotes the entrepreneurship & innovation in the city of Rennes and the Rennes Business School.

Rouen Area, France

Internship followed by a fixed-term contract- Seller- Management of the After sales service- Management of tools and floor tile aisles: stocks, filling, presentation (aisle head,...)

Master Of Science - Ms, Msc In International Luxury & Brand Management, 4.3 Gpa

Activities and Societies: President of the association Start You Up Double degree Master in Management | MSc Triple accreditation: EQUIS.

Exchange Student

Activities and Societies: Member of the rugby club Exchange student during Spring semester Japanese language courses Business courses.

Education record

"Classe Préparatoire" ECS (Maths option) BAC S Mention Très Bien